Customer service expert
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High-energy hospitality and sales professional with 8+ years of experience driving revenue in fast-paced, customer-focused environments. Proven ability to build strong client relationships, increase sales through strategic upselling, and deliver VIP-level service that creates repeat business. Experienced in team leadership and staff training while maintaining exceptional service standards under pressure.
Server / Bartender at 123 Datura (2024-01 – Present)
Deliver VIP service in a high-volume nightlife environment, driving beverage and bottle sales. Build repeat clientele through personalized service and maximize revenue through upselling.
Cocktail Waitress at Rachel's Palm Beach (2022-05 – 2024-05)
Increased nightly sales through upselling premium beverages and bottle service. Built loyal clientele and assisted management training staff on sales techniques.
Server & Bartender at Don Chepos / White Horse (2019-03 – 2020-06)
Handled high guest volume while increasing average spend through menu recommendations and upselling.
Manager / Shift Leader at Bolay (2018-03 – 2019-06)
Managed staff operations, scheduling, and service quality while supporting sales goals and guest satisfaction.
Corporate Trainer at Bolay (2017-02 – 2018-03)
Trained staff for new restaurant openings and developed team members' customer service and sales skills.
Manager / Sales Lead at Aeropostale (2016-06 – 2018-08)
Led retail team in meeting sales targets and coached staff on customer engagement and merchandising.
Sales Associate at Aeropostale (2014-10 – 2016-06)
Assisted customers with product recommendations and supported store revenue goals.
Tax Manager at Tax Gurus (2019-06 – 2022-05)
Managed client tax accounts and maintained strong client relationships through clear communication and trust.
Associate of Arts in AA – Palm Beach State College
– Royal Palm Beach High School (2016)
