HR Specialist, Leave Administration - Fountain Group (Contract), TJX Corporation - Remote
(2023-01 - 2026-01)
- Led end-to-end administration of 300+ annual LOA, STD/LTD, and MLOA cases, ensuring full compliance with TJX policies and federal regulations.
- Coordinated long-term disability claims with Aflac, improving claim accuracy and reducing processing delays by 20%.
- Directed return-to-work clearances and cross-department communication, accelerating associate reintegration and reducing case backlogs.
- Executed termination workflows with zero documentation errors, strengthening audit readiness.
- Maintained proactive communication with managers, delivering timely status updates that improved workforce planning.
- Supported associates through the leave process, increasing documentation completion rates by 30%.
- Cross-trained across HR functions, contributing to a 15% increase in team coverage capacity.
HR Specialist - Northside Hospital - Atlanta, GA
(2020-01 - 2022-12)
- Managed a high-volume portfolio of FMLA, STD, ADA, and LOA cases, ensuring accurate tracking, compliance, and timely notifications.
- Advised employees and managers on leave rights and HR policies, improving policy adherence and reducing escalations by 25%.
- Coordinated benefits and onboarding workflows for 1,000+ new hires, ensuring accurate enrollment and orientation readiness.
- Delivered training and mentorship to new HR team members, accelerating onboarding time by 40% and strengthening team capability.
- Resolved escalated benefits issues using advanced HR knowledge, achieving a 95% resolution rate on first contact.
- Maintained HR and benefits data integrity across multiple systems, supporting audit compliance and operational accuracy.
Office Coordinator, Employee Services - Suffolk County Employee Health Services - Coram, NY
Contract position for 2 years.
- Managed confidential employee health and personnel records, ensuring accuracy, compliance, and secure documentation practices.
- Supported onboarding and employee integration, including I-9 employment eligibility verification, review of identity and work authorization documents, and training new hires on internal processes.
- Maintained daily office and HR support operations, improving workflow efficiency, ensuring accurate documentation, and assisting with overall team coordination.
