Adel Etta
Change of Ownership
Hire this person
Send a job offer directly to this candidate
About
As a dedicated fraud specialist with over 3 years in corporate environments, Skilled in managing customer relationship. Excellent skills in security, customer service as well as crime prevention. The ability to deal effectively with the public, a team player who can work independently and prepare clear comprehensive reports and submit them for management review.
Highly motivated and seeking new career challenge where I can bring the best of my experience and creative thinking while also learning new skills.
Experience
Change of Ownership - Vanguard - Charlotte NC
(2025-08)
- Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
- Serves as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.
- Self-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client following Department efficiency metrics.
- Documents client and team feedback in support of service improvement efforts within the business.
- Uses consultative approach to position products and services to clients.
Contact Center Agent - Epiq - Charlotte NC
(2023-11 - 2025-01)
- Ability to answer all inbound and outbound calls, process email, chat and callback as needed.
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team
- Ability to complete necessary administrative work as needed and complete call logs accurately
- Ability to complete other projects as assigned by supervisor.
Fraud and Claims - Amazon - Concord NC
(2020-04 - 2023-10)
- Ability to identify potential fraud accounts and take appropriate action to prevent loss.
- Ability to make timely and independent judgment decisions while working in a fast pace and results driven environment.
- Knowledge and understanding of financial crime fraud, property damage and risk management.
- Good analytical skills with high attention to detail and accuracy.
- Ability to work effectively independently and also in a team environment.
- Ability to navigate multiple computers system window, application, and utilize search tools to find information.
- Ability to negotiation with customers and provide them with accurate claim amounts.
- Ensures that the business and customers are protected from any risk and losses by pin-pointing fraudulent activities.
Store Manager - 7 Eleven - Charlotte NC
(2015-03 - 2020-03)
- Made sure cash deposits were transferred to bank during the recommended time of the day to reduce the possibilities of robbery.
- Make weekly schedules for all store employees and prepared sales reports.
- Won multiple manager awards for keeping the store clean and organized in my zone.
- Very customer oriented and acknowledging the voice of the customer.
- Put together all paper work on a daily basis and send reports to corporate.
- Ensure that employee’s time sheets are ready before their pay period to avoid late payments.
- Make sure all employees records were kept safe and accurate for references.
Education
Bachelor’s degree - business management - University of Buea
