Customer Experience Professional
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I am a customer-focused professional with a diverse background in military service, education, and small business operations, bringing a calm, solutions-oriented approach to fast-paced, customer-driven environments. As a U.S. Air Force veteran, I developed strong communication skills, attention to detail, and the ability to remain composed while assisting individuals with complex needs, time-sensitive issues, and high expectations.
Following my military service, I transitioned into roles that strengthened my interpersonal and problem-solving abilities, including substitute teaching and operating a small business. As a substitute teacher, I regularly adapted to new systems, schedules, and personalities while maintaining structure, professionalism, and a positive experience for students and staff. This role required clear communication, patience, and the ability to quickly build rapport—skills that directly translate to assisting customers over the phone.
As the owner and operator of a food truck business, I manage customer orders, payments, scheduling, and service recovery daily. I handle high-volume interactions, resolve issues efficiently, and ensure customers feel heard and valued, even during peak service times. Running a business has strengthened my multitasking abilities, technical aptitude, and commitment to delivering consistent, high-quality service.
Across all roles, I have demonstrated reliability, adaptability, and a strong work ethic. I am comfortable working with multiple systems, following established procedures, and meeting performance standards while maintaining a warm, professional tone. I take pride in helping people navigate processes smoothly and leave interactions feeling supported and confident. I am excited to bring my customer service mindset, discipline, and communication skills to United Airlines as a Reservations Agent.
Customer-focused professional with experience in high-volume service environments, military operations, education, and small business management. U.S. Air Force veteran with strong communication skills, attention to detail, and the ability to remain calm and professional in fast-paced, time-sensitive situations.
Experienced in handling customer inquiries, scheduling, payments, and service recovery while maintaining a positive customer experience. Adaptable, reliable, and comfortable learning new systems and procedures. Committed to delivering clear, empathetic support and resolving issues efficiently.
Completed college coursework in legal studies with a strong focus on communication, ethics, and procedural accuracy. Formal education supported by extensive professional training through U.S. Air Force service, including customer service standards, compliance, documentation, and operational procedures. Continuously develops skills through on-the-job learning in customer-facing, fast-paced environments.
