Registered Behavior Technician (RBT) at Intercare Therapy (2025-09 – Present)
ABA therapy conducted at clients homes or clinical setting. Traveling between locations as needed.
- Performed preference assessments for behavioral goals.
- Provide behavioral intervention for individuals with autism.
- Meet behavioral goals and identify new behaviors and preferred method of intervention through play and activity therapy with data collection.
- Natural environment training and discrete trial training, functional communication training, among other forms of training.
Preceptor at Mercy Urology (2020-11 – 2025-08)
Performed medical assistant duties and led training and operational management of back office staff.
- Performed medical assistant duties: room patients, assisted with procedures. Order labs, and imaging. Set appointments and reminder calls for labs, imaging and appointments. Help set appointments for labs and imaging as needed and provide reminder calls.
- Train, educate, and orient back office staff.
- Create and update training templates and Training Guides. Provide guidance and feedback to help improve performance.
- Maintain updated department logs and OSHA compliance, Quality Control and sterility.
- Coordinate with Clinical Educators to uphold and maintain standards of practice and policies for patient safety.
- Prioritize and Delegate Tasks and report on metrics.
- Manage staff schedules: lunches and breaks and coverage.
- Take inventory. Order office and medical supplies.
- Report work orders for building malfunctions
- De-escalating patient and staff complaints.
- Participating in meetings and huddles concerning production goals, and execute project plans.
- Budget departmental cost savings
- Medical Assistant duties as required within scope of practice.
Medical Assistant/Scribe at Advanced Pain Care (2018-01 – 2019-10)
Medical assistant and scribe providing direct patient care, procedure assistance, recovery room monitoring, and documentation.
- Medical Assistant and Recovery Room: Room patients, take vitals, perform Urinalysis, and blood draws.
- Assist with procedures: pump refills, joint injections and TPI.
- Conduct depression screenings, and opioid risk assessments.
- Chart preparation.
- Monitor patient vitals after a procedure in recovery room.
- Arouse patient from a sedated state.
- Provide liquids by mouth and fluids by IV and oxygen if needed.
- Sanitize, and prep the room and gurney for the next patient.
- Reception: check patients in/out and complete transactions.
- Take and make calls regarding patient care concerns.
- Audit log of opioid and controlled substances prescribed.
- Audit accounts for correct coding and billing.
- Participate in meetings for production goals, and execute project plans.
- Request and import medical records to patient charts in EMR.
- Scribe a detailed report and treatment plan.
- Submit orders: referrals, injections, imaging, DME, medications.
Office Manager at NMCI (2015-11 – 2018-01)
Managed two clinics with responsibility for operations, staff management, HR functions, and billing/coding.
- Manage, and travel between, two clinics. Open and close offices.
- Serve as Human Resource. Conduct conflict resolution. Participate in meetings concerning clinic performance. Make employee schedules.
- Adhere to company policy and conduct employee performance evaluations, delegate tasks and report on metrics.
- Conduct hiring evaluations. Train new staff and Create training templates.
- Manage EMR initiative project.
- Take inventory. Order office and medical supplies.
- Answer phones, follow up on messages, conduct reminder calls and schedule appointments. Fill in-house meds for dispensing.
- Work on patient referrals. Verify insurance and collect payments.
- Update patient consent forms, contracts and authorization forms.
- Correspond with insurance adjusters and lawyers.
- Billing and Coding.
- Obtain and Import patient information into corresponding charts.
- Medical Assistant duties: Room patients, take vitals, perform therapies, procedures and testing within scope of practice.
- Interpret for providers as needed.
Lead Medical Assistant at MDVantage (2015-04 – 2015-11)
Led medical assistant operations with focus on patient records management, auditing, and project coordination.
- Contact physician offices to obtain medical records and information on patients concerning recent visits.
- Log opioid medications prescribed at visits.
- Identify new potential patients for the organization and necessary peer to peer discussions.
- Fax release forms and HIPPA Privacy Rules to physician offices.
- Correlate with insurance adjusters to obtain patient records.
- Create and schedule calendar concerning meetings for production goals, plan and execute project plans.
- Generate medication tables calculating cost savings and expenses of medications per life expectancy.
- Audit accounts for correct coding and billing.
- Take inventory. Order office and medical supplies.
- Medical Assistant duties as required within scope of practice.
Quality Assurance Management at Advanced Call Center Technology (2011-07 – 2013-10)
Quality assurance and account management with focus on customer service and staff training.
- Account, asset and risk management.
- Provide customer service in Spanish and English.
- Assist with any questions or issues regarding accounts.
- Data Entry.
- Perform fund transfers, and dispute fraudulent transactions.
- Send notifications to proper departments for account updates, check issuance, and hardship approvals.
- Create and schedule calendar for participating in meetings for production goals, and execute project plans.
- Train classes of new agents, monitor, train, and reinforce proper procedures and etiquette to current agents.
- Utilize MS excel, outlook, and word to communicate, organize information and calendars, and create templates.
- Compare company expenses to bank statements.
