Adolphus Adewale

Results-driven sales and customer engagement professional with 3+ years of experience in outbound calling, telemarketing, lead conversion, and CRM pipeline management. Proven ability to handle high call volumes, overcome objections, and drive customer retention and conversion in fully remote environments. Experienced with CRM platforms including Salesforce, Zoho, Vicidial, MD365, and RingCentral — with a track record of maintaining 90%+ quality scores and achieving strong first-contact resolution.

Comfortable working US business hours, operating independently, and consistently hitting performance targets.

Telemarketer & Quality Analyst (2022-10 – 2023-07)

• Conducted high-volume outbound sales and telemarketing calls daily, promoting services and converting prospects into customers.
• Managed and maintained accurate CRM records across Salesforce, Zoho, and Vicidial — tracking leads, follow-ups, and pipeline stages in real time.
• Overcame customer objections using solution-based communication techniques, maintaining a persuasive yet consultative sales approach.
• Monitored and evaluated call quality against defined performance benchmarks, maintaining a 90%+ quality assurance score throughout tenure.
• Delivered consistent outreach volumes and follow-up cadences, contributing directly to team quota attainment.
• Prepared weekly sales performance and QA reports, identifying trends and recommending improvements to conversion strategies.

Customer Support & Inside Sales Staff (2023-08 – 2023-12)

• Managed 50+ inbound and outbound customer interactions daily via phone, email, and live chat — converting inquiries into confirmed customers.
• Achieved a 95% first-contact resolution rate through confident, empathetic, and solution-driven communication.
• Guided prospective customers through onboarding and account setup, reducing drop-off and increasing activation rates.
• Identified upsell and retention opportunities during support interactions, contributing to revenue preservation.
• Maintained detailed pipeline records and scheduled follow-ups within the CRM to ensure no lead went cold.

YouTube Channel Manager at MBI (2025-01 – Present)

• Managed remote operations and client-facing communications independently, demonstrating strong self-management and accountability without supervision.
• Tracked performance KPIs weekly and produced analytical reports — skills directly transferable to quota monitoring and pipeline reporting.
• Coordinated with distributed remote teams using Slack, Zoom, and email across multiple time zones.

Science Officer at Wuse District Hospital, Abuja (2023-12 – 2025-01)

• Managed client consultations and communications in a professional, high-trust environment requiring strong interpersonal and persuasion skills.
• Maintained accurate client records and documentation — reinforcing strong data hygiene habits essential for CRM management.

B.Tech (Hons) in Anatomy – Ladoke Akintola University of Technology, Ogbomosho (2016 – 2022)