Adrian Alcala

Dedicated soldier serving as enlisted member of a large team with excellent abilities to follow direction, lead others and find solutions. Known for perseverance in task completion and outstanding work ethic.

Dedicated Team

Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.

Chick-fil-A Team Leader at Chick-Fil-A Restaurant (2024-04 – Present)

Team Leader responsible for supervising team members, training new employees, coordinating schedules, and ensuring food safety compliance.

• Supervised team members during busy shifts to ensure efficient service.
• Trained new employees on company policies and customer service standards.
• Coordinated staff schedules to maintain optimal coverage during peak hours.
• Monitored food safety practices to comply with health regulations.
• Resolved customer complaints promptly to enhance the dining experience.
• Conducted regular inventory checks to manage stock levels effectively.
• Implemented training programs to improve team performance and morale.
• Facilitated team meetings to discuss goals and address challenges collaboratively.
• Delegated daily tasks to team members to optimize group productivity.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Established clear expectations for employees, providing guidance when needed.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Enlisted Soldier at Department of Defense Air Force (2023-12 – Present)

Enlisted soldier responsible for nuclear missile maintenance, equipment readiness, weapon inspection, and training fellow soldiers.

• Specific AFSC requires maintenance of Nuclear Missiles.
• Utilized missiles and rockets to defend aircraft.
• Performed regular preventive maintenance checks on assigned vehicles, including oil changes and tire rotation.
• Briefed superiors on mission outcomes and suggested improvements for future operations.
• Maintained and serviced personal and unit equipment ensuring readiness for deployment.
• Performed inspections to keep equipment in working order.
• Engaged in continuous education on military law, ethics, and conduct standards.
• Inspect all weapons prior to use to ensure they are serviceable and safe to fire.
• Conduct classes to teach fellow soldiers in platoon about safety and awareness topics.
• Conduct daily physical training to maintain peak physical and mental condition.

Team Member at In-N-Out Burger (2020-01 – 2023-04)

Team member responsible for setting project goals, maintaining relationships with staff and management, and upholding high standards of productivity.

• Set specific goals for projects to measure progress and evaluate end results.
• Maintained positive working relationship with fellow staff and management.
• Created detailed reports outlining project progress and results achieved.
• Upheld high standards of productivity and quality in operations.

High School Diploma – Tom Glenn High School (2022-05)