Adrian Medley

Reliable operations and customer service professional with several years of experience in high-volume warehouses and inbound call centers. Skilled in order picking and packing, inventory handling, and resolving customer issues with professionalism and efficiency. Known for strong work ethic, accuracy, and the ability to perform in fast-paced environments.

Customer experience and sales development professional with several years of experience in customer care, account activation, staffing operations, and front desk administration. Skilled in handling high-volume customer interactions, resolving technical and billing issues, supporting sales pipelines, and maintaining organized operations. Known for strong communication, problem-solving, and the ability to manage multiple priorities in fast-paced environments.

Warehouse Associate (Picker / Packer) - Amazon

(2018-01 - 2024-12)

• Picked and packed customer orders using RF scanners and warehouse management systems.
• Verified product accuracy, quantities, and shipping labels to ensure correct order fulfillment.
• Maintained productivity and accuracy targets in high-volume fulfillment environments.
• Organized inventory and restocked pick locations to maintain efficient workflow.
• Followed safety procedures and proper handling standards for merchandise and equipment.
• Assisted with loading, staging, and preparing shipments for outbound delivery.
• Maintained clean and organized workstations to support operational efficiency.

Warehouse Associate (Picker / Packer) - Walmart

(2018-01 - 2024-12)

• Picked and packed customer orders using RF scanners and warehouse management systems.
• Verified product accuracy, quantities, and shipping labels to ensure correct order fulfillment.
• Maintained productivity and accuracy targets in high-volume fulfillment environments.
• Organized inventory and restocked pick locations to maintain efficient workflow.
• Followed safety procedures and proper handling standards for merchandise and equipment.
• Assisted with loading, staging, and preparing shipments for outbound delivery.
• Maintained clean and organized workstations to support operational efficiency.

Warehouse Associate (Picker / Packer) - CNS (Custom Network Solutions)

(2018-01 - 2024-12)

• Picked and packed customer orders using RF scanners and warehouse management systems.
• Verified product accuracy, quantities, and shipping labels to ensure correct order fulfillment.
• Maintained productivity and accuracy targets in high-volume fulfillment environments.
• Organized inventory and restocked pick locations to maintain efficient workflow.
• Followed safety procedures and proper handling standards for merchandise and equipment.
• Assisted with loading, staging, and preparing shipments for outbound delivery.
• Maintained clean and organized workstations to support operational efficiency.

Receptionist - American Hairlines

(2022-01 - 2024-12)

• Manage front desk operations including scheduling, client intake, and appointment coordination
• Provide customer service support and ensure a professional and welcoming client experience
• Answer calls, respond to inquiries, and coordinate services between staff and clients
• Maintain records, payments, and daily administrative tasks

Operations Manager / Sales Development Representative - Guardian Angel Staffing LLC

(2017-01 - 2020-12)

• Managed daily staffing operations including candidate coordination and client communication
• Generated and qualified leads through outbound outreach and follow-ups
• Maintained CRM records and sales pipeline tracking
• Coordinated scheduling and placement of staff with client organizations
• Built relationships with prospective clients and supported contract negotiations

Customer Care Representative - iQor (Iberdrola Electric Company Contract)

(2014-01 - 2016-12)

• Assisted customers with billing questions, account updates, and service concerns
• Resolved high-volume inbound customer inquiries while maintaining service quality standards
• Documented interactions and updated account information in CRM systems

Customer Care / Activation Specialist - CoWorx Staffing (AT&T Activation Contract)

(2015-01 - 2017-12)

• Supported customers with mobile phone activation and account setup
• Troubleshot device and service activation issues
• Guided customers through product features, billing setup, and service plans
• Maintained accurate customer records and service documentation

High School Diploma - Thebeautyinstituteskp

Sales and Business Development Certification