Adrian Williams

Customer support and behavioral-health professional with expertise in clear communication, accurate documentation, and client engagement. Skilled in trauma-informed communication, de-escalation, and problem-solving across clinical and support environments. Demonstrated attention to detail, ethical decision-making, and follow-through while managing multiple priorities. Seeking to leverage interdisciplinary experience in B2B customer support, technical communication, and AI-enhanced workflows.

Direct Support Provider - One Quest LLC - Tampa, FL

(2026-07)

• Provide daily support to individuals with developmental or behavioral needs, promoting independence and quality of life.
• Implement individualized care plans with consistency, empathy, and strong observational skills.
• Document client progress, behavioral patterns, and support activities with accuracy and confidentiality.
• Apply trauma-informed communication, crisis prevention strategies, and person-centered engagement.
• Collaborate with interdisciplinary teams to ensure continuity of care and client satisfaction.

Behavioral Technician - Butterfly Effects, LLC - Tampa, FL

(2025-04 - 2025-08)

• Delivered ABA therapy to children with developmental and behavioral needs under BCBA supervision.
• Implemented individualized behavior intervention plans with accuracy and consistency.
• Collected and documented session data to support clinical decision-making.
• Passed RBT competency assessment, demonstrating ethical practice and mastery of ABA fundamentals.
• Demonstrated strong customer service orientation by building rapport with clients and families, addressing concerns promptly, and ensuring satisfaction.

Behavioral Health Technician - Gracepoint Mental Health Facility - Tampa, FL

(2024-07 - 2024-11)

• Supported patients in crisis stabilization units through observation, documentation, and therapeutic engagement.
• Assisted clinical teams with treatment plans, safety checks, and behavioral monitoring.
• Applied trauma-informed communication and problem-solving skills to de-escalate high-stress situations.
• Documented behavioral patterns and patient interactions with accuracy and confidentiality.

B.A. - Professional & Technical Communication - University of South Florida (2026)

Associate of Arts - Liberal Arts - Hillsborough Community College (2017)