Customer Service & Data Entry Clerk
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I have experience in Sales Management from a Medical Software company working with providers of 10 different medical specialties. With excellent people-skills I was able to close deals with many health providers and communicated effectively with them to meet and satisfy their needs while also working in data entry to log all company sales in their ERP system. I'm an enthusiastic problem solver driven to interact with customers in both English and Spanish to give them a great service while adding value to a company that requires such skill.
Bilingual Paraprofessional - Jackson County Board of Education - Scottsboro, AL
(2023-01 - 2026-12)
As a Bilingual Paraprofessional Aide, I supported classroom instruction by preparing assignments, exams, projects, and daily learning materials, and assisted students with research, coursework, and participation in KDCIA programs. I guided students during field trips, assemblies, and career events, and responded effectively to classroom crises or emergencies. I served as a translator for Kevin Dukes Career & Innovation Academy, the Jackson County Board of Education, and county schools, ensuring accurate communication between families and staff, including confidential health-related matters.
I collaborated closely with instructors and school personnel to maintain a positive learning environment and helped integrate non-English-speaking students into American school culture to promote a smooth and successful academic transition.
Sales Manager - OFISERVICIOS GH C.A. - Valencia, Venezuela
(2007-01 - 2022-12)
As a Sales Manager, I was responsible for achieving sales targets for a company specializing in the development of medical software for the healthcare sector. I worked with a wide range of clients, including public and private hospitals as well as individual medical practices, to offer diverse technology solutions tailored to their clinical needs. Through this role, I became familiar with various medical specialties and provided informed recommendations supported by high-quality customer service.
I also served as the liaison between clients and the technical department to ensure all requirements were clearly communicated and successfully fulfilled. Among other duties, I was also responsible of data-entry of all company sales in their ERP system.
Bilingual Collection Dept. - Wendell Textiles, Inc. - Baltimore, Maryland
(2004-01 - 2005-12)
Worked in the International Collection Department for clients of different companies in Puerto Rico, Dominican Republic and Mexico. I was responsible for making weekly reports of accounts payables and receivables. I also worked as an Interpreter at textiles product presentation meetings, business closings and extensions of credit agreements.
Customer Assistance - Instaninpa Inc. - Baltimore, Maryland
(2001-01 - 2003-12)
This company gave customer support to clients that acquired prepaid phone cards and other products from several companies nationwide. As a Customer Representative I was in charge of assisting clients nationwide with the use of their purchased prepaid phone cards through a call center. I was also responsible for assisting in recharging their prepaid phone cards.
Child Development - Essex Community College (2001-01 - 2003-12)
Alabama Language Institute Program - Gadsden State Community College (1998-01 - 1999-12)
Child Development - University of Carabobo (1996-01 - 1998-12)
High School Diploma - E.U.
Miranda (1989-01 - 1996-12)
Preschool Teacher Assistant Certification - FUNDA UC (1995-01 - 1996-12)
