TECHNICAL SUPPORT - Alorica
(2022-04)
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to customer technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Supported customers users by quickly investigating and resolving hardware and software issues.
SOFTWARE DEVELOPER - Concentra CID
(2020-04 - 2022-04)
- Oversees database development and modification efforts.
- Designs and implements secure, efficient, and accurate databases.
- Maintains current and accurate knowledge of data storage and management best practices.
- Ensures that database projects are completed on time and within estimated costs.
- Develops and maintains documentation and standards.
- Identifies and resolves production and/or applications development problems related to the use of the database management system software or utilities.
- Gathers, organizes data from the database to provide reports to, and answer questions from, upper management.
- Performs other related duties as assigned.
- Develop interfaces according to the need and requirements.
- Introduced agile methodologies and development best practices to division to enhance product development.
- Delivered unit-tested systems within customer-prescribed timeframes.
INTERN, WEB DEVELOPER - Central Bank of the Dominican Republic
(2019-08 - 2020-01)
- Work with developers to design algorithms and flowcharts.
- Produce clean, efficient code based on specifications.
- Integrate software components and third-party programs.
- Verify and deploy programs and systems.
- Troubleshoot, debug and upgrade existing software.
- Gather and evaluate user feedback.
- Recommend and execute improvements.
- Create technical documentation for reference and reporting.
- Design and analyze systems.
