Spanish Medical Interpreter at Holyoke Medical Center (2022-11 – 2025-09)
- Provide bilingual (Spanish/English) professional patient service
- Provide thorough telephone interpretation and translation services in English, as well as adapted language solutions for Spanish-speaking patients
- Intermediate proficiency in basic computer skills (Gmail, Word, and Excel)
- Completion of 60-hour medical interpreter education program
- Knowledge of healthcare interpreting and professional best practice standards, including accuracy, confidentiality, objectivity, respect, cultural sensitivity, role boundaries, professionalism, self-improvement, and advocacy, is necessary to guarantee consistent quality and performance
Teacher Assistant at YMCA (2018-09 – 2020-03)
- Implemented daily plans with a creative curriculum and assessment tools
- Developed trust and rapport with children in order to cultivate a safe and encouraging class room atmosphere
- Promoted excellent student/teacher interaction by adapting to the needs of the children
- Assisted and maintained a clear, organized and structured environment
- Provided support to lead teacher and reinforced planned activities to help enhance the academic, emotional and physical development of students
Warehouse Associate at Amazon Fulfillment Center (2016-01 – 2017-03)
- Picked, packed, and prepared customer orders with high accuracy in a fast-paced fulfillment environment
- Operated handheld RF scanners and followed digital workflow systems to manage inventory and ensure order completeness
- Maintained strict adherence to Amazon safety protocols, including proper lifting techniques and PPE use
- Collaborated with team members to meet hourly productivity goals and contribute to overall warehouse efficiency
- Conducted quality checks to verify product condition and compliance with packaging standards
- Participated in daily safety briefings and maintained a clean, organized work area to ensure a hazard-free environment
- Demonstrated flexibility by working in various departments including stowing, picking, packing, and shipping
Crew Member at Dunkin' Donuts (2012-10 – 2015-04)
- Provided bilingual (Spanish/English) professional guest service
- Resolved guest issues on the spot, be polite and respectful
- Followed Brand standards, recipes and systems
- Followed safety, food safety and sanitation guidelines; comply with all applicable laws
- Handled POS transactions and payments with accuracy
- Prepared and delivered all products according to Brand standards using job aids when necessary
