Customer Service Representative at Ansafone (2025-11 – 2026-07)
- Handled inbound calls for medical and physician offices, providing professional and timely customer service.
- Assisted patients with questions regarding authorization forms, referrals, appointment scheduling, and status updates.
- Communicated with specialist offices and physician offices to coordinate referral and authorization information.
- Provided patients with updates on the status of authorizations and referrals while maintaining professionalism and confidentiality.
- Documented call details, patient information, messages, and follow-up needs accurately in company systems.
- Relayed messages to physicians and office staff when providers were unavailable and ensured information was communicated appropriately.
- Managed multiple calls and requests efficiently while maintaining accuracy, empathy, and a positive patient experience.
- Used strong communication, active listening, problem-solving, and multitasking skills in a fast-paced healthcare call-center environment.
Assistant Manager at Cash America (2021-02 – 2025-10)
Managed daily store operations while ensuring high standards of customer service and efficiency.
- Supervised and trained team members to improve productivity, accountability, and workplace performance.
- Handled cash management, deposits, and financial records with accuracy and attention to detail.
- Implemented merchandising strategies and promotions that contributed to increased sales performance.
- Maintained organized inventory levels and ensured product availability while minimizing waste.
- Conducted employee evaluations and provided coaching to support professional development.
Enrichment Instructor at Be A Champion (2019-04 – 2020-03)
- Developed engaging educational activities and adapted teaching methods to fit different learning styles.
- Communicated effectively with students, parents, and staff to create a positive learning environment.
- Organized instructional materials, schedules, and classroom activities to support student success.
- Demonstrated leadership and professionalism while supervising students in group settings.
Customer Service Representative at Metro PCS (2016-08 – 2018-06)
- Assisted customers with account inquiries, product recommendations, and service solutions.
- Resolved customer concerns professionally while maintaining a positive customer experience.
- Utilized CRM systems to maintain accurate customer records and sales information.
- Supported sales goals through effective communication and product knowledge.
Shift Leader at Little Caesars (2014-03 – 2016-07)
- Supervised daily shift operations and ensured team compliance with company standards and policies.
- Trained and guided employees to maintain productivity and customer satisfaction.
- Prepared operational reports and communicated shift updates to management.
- Resolved customer and operational issues efficiently to maintain smooth business operations.
