Adrienne Fields

Results-oriented professional with over 5 years of experience in high-volume customer service, remote operations, and educational leadership. Expert in resolving complex client inquiries, managing multi-line communications, and enhancing satisfaction through proactive problem-solving. Proven ability to navigate diverse software systems and maintain high standards of accuracy in financial and administrative tasks.

Remote Customer Service Agent - Sutter Health

(2022-10)

• Manage high volumes of inbound patient inquiries, acting as a critical liaison between patients and medical staff.
• Navigate complex healthcare databases to schedule appointments and manage sensitive medical records.
• Maintain service level agreements by resolving inquiries efficiently in a remote, deadline-driven environment.

1st Grade Teacher - Helena-West Helena School District

(2025-08)

• Lead classroom instruction using data-driven curricula (CKLA, i-Ready Math) to ensure student success.
• Utilize advanced organizational and time-management skills to coordinate daily activities and stakeholder communication.

Remote Customer Service Representative - Verizon

(2021-11 - 2022-10)

• Resolved technical and billing inquiries for a nationwide customer base, consistently exceeding performance targets.
• Identified opportunities to promote and upgrade service plans based on individual customer needs.
• Participated in cross-functional service meetings to optimize internal processes and product knowledge.

CAP Team Associate / Cashier - Wal-Mart Supercenter

(2014-11 - 2019-03)

• Processed checks, utility payments, and financial transactions at the Money Center with high precision.
• Managed inventory zoning and stock replenishment while providing direct customer assistance on the sales floor.

Bachelor of Science - Organizational Leadership - University of Arkansas at Fort Smith (2023)

Associate of Applied Science - Phillips Community College at the University of Arkansas (2016)