Information Technology Intern - Global Cellulose Fibers - Memphis, TN
(2026-05 - 2026-08)
- Provided technical support for hardware and software issues, assisted end-users with troubleshooting for workstations and peripheral equipment, ensuring optimal performance of the company's global infrastructure
- Installed, configured, and maintained desktop and laptop systems, ensuring compliance with corporate standards and security protocols
- Collaborated with network teams to diagnose and resolve connectivity issues to enhance operational efficiency
- Conducted routine system updates and patches for hardware and software, minimizing downtime and improving overall system performance
- Documented technical procedures and user guides to streamline support processes and facilitated knowledge sharing among team members
Help Desk Specialist - Baptist Memorial Hospital - Memphis, TN
(2026-04 - 2026-05)
- Provided Tier 1-2 technical support for a special project during transition to Epic Systems, a comprehensive health record patient portal for accessing records and scheduling
- Troubleshot Windows and Mac-based systems, printers, and connectivity issues to maintain user productivity
- Documented incidents, resolutions, and system changes to support ticket tracking
Front Desk Associate - LA Fitness - Collierville, TN
(2025-10 - 2026-04)
- Delivered high-quality customer service while managing front desk operations and member inquiries
- Processed new memberships, renewals, and cancellations while maintaining accurate records
- Communicated member feedback to management and trained staff to improve service delivery
- Promoted programs and events, strengthening member engagement and retention
IT Support Specialist/Data Analyst - The Edge Performance Group, LLC - Germantown, TN
(2022-07 - 2026-04)
- Provided Tier 1-2 technical support for hardware, software, and peripheral issues, resolving incidents efficiently and escalating when necessary
- Troubleshot Windows-based systems, printers, and connectivity issues to maintain user productivity
- Installed, configured, and maintained laptops, workstations, and peripheral devices for on-site and remote users
- Assisted with basic network troubleshooting (LAN/Wi-Fi) and user access issues
- Documented incidents, resolutions, and system changes to support ticket tracking and knowledge base updates
- Assisted in collecting, cleaning, and analyzing customer data to support business initiatives
- Conducted exploratory data analysis, created reports to identify trends and made recommendations to management
IT Intern - Transnetyx - Cordova, TN
(2025-08 - 2025-09)
- Assisted with software updates and system maintenance for approximately 200 user accounts
- Performed system testing and validation to ensure successful deployments and minimal user impact
- Documented issues, updated procedures, and resolutions to support IT operations
- Worked closely with IT staff to communicate updated status, risks, and troubleshooting steps
- Gained exposure to enterprise IT environments, patch management, and support workflows
Track and Field Athlete / Student Athlete - NC A&T State University - Germantown, TN and Greensboro, NC
(2009-01 - 2025-12)
- NC A&T State University Track Team Member
- Colonial Athletic Association Indoor Long Jump Champion
- Junior Olympic Gold Medalist – Long Jump and Pentathlon
