Aggresha James-Rose

Seeking a position that will allow me to demonstrate my capabilities to integrate and coordinate department objectives, utilizes my skills, and exercise my talents with emphasis on strong work ethic, team work and work detail. Creative problem solver, specializing in advocating for clients.

Bus Driver - GISD/Transportation - Garland, TX

(2014-01)

• Drive a bus following assigned route also adjusting route as needed due to weather and schedule changes
• Keep assigned bus clean, perform pre-trip inspections to ensure bus is safe to be operated
• Ability to understand and interpret directions and maps for assigned route
• Anticipate problems using problem solving tactics to make the necessary changes and adjustment ensuring students safety to avoid delays
• Display professionalism and leadership in dealing with students and parents
• Maintain discipline and control use effective behavior management control over groups of students

Client Manager/Assigner - Pcv Murcor/Lani - Carrollton, TX

(2014-01 - 2015-12)

• Follow up with vendors for status of appraisals, customer service, update system with ETA, problems
• Monitor shared email folder and respond
• Check status of work for customers
• Resolve customer complaints
• Proactively call customers
• Send confirmations to customers
• Assign appraisal work received from clients to approved vendors
• Negotiate rates for appraisals with vendors

Tax Package Support - Price Waterhouse Coopers/MMC - Dallas, TX

(2013-01 - 2014-12)

• Responsible for taking calls from investors creating and advising tax package accounts with transactions information
• Transferring units due to gifts, inheritances or other situation
• Providing duplicate tax packages via e-mail, fax or by mail
• Concentrate on the resolution of tax package issues that are communicated via hard copy (letters, fax & mail)

Legal Assistance/Client Service Manager - Lloyd Ward Law Associates/Debt Settlement America - Dallas, TX

(2006-01 - 2012-12)

• Assist clients with how to answer summons for their different states
• Advised clients how to respond to legal aspects for unsecured debt with collection law firms and legal collection agencies
• Negotiated settlements with law firms and creditors on customer behalf
• Designed repayment solution for client with creditor
• Assist clients with updating their account with creditor letter, saving, balances on accounts, creditor calls and with legal information
• Send creditor calls that the client is receiving to the creditor relation department
• Send request for negotiation, follow up request, settlement offers to the negotiator
• Advise client how to answer summons and how to handle creditor calls and letters
• Contact clients once a month for monthly updates

Integrated Call Center Specialist - Countrywide Home Loans - Plano, TX

(2004-01 - 2006-12)

• Responsible for speaking with Brokers and Lenders about borrower's credit reports
• Training new hires on system applications and monitoring quality of incoming calls
• Data entry placing orders for supplements to correct information that shows on a borrower credit and appraisal report
• Mentoring and answering questions for new hires
• Assisting Broker and Lender with question about borrower's credit scores and what can be done to increase scores
• Explain products and services assisting with escalated calls

Administrative Assistant/Customer Service Representative - AT&T Wireless/Remx Financial Staffing - Plano, TX

(2003-01 - 2004-12)

• Processed titles and new orders for refinancing, responsible for recording mortgages
• Customer Service, Served as contact for title companies, county clerks
• Collections, Demonstrated skillful communication and negotiation skills
• Review tax bills (real estate, personal property or landlord) for correctness accurately enter all tax bill data in timely manner and forward to client for payment
• Assist in resolving all tax bill issues in a timely manner and ensure receipt of all tax bills for states assigned
• Assisted in analyzing all assessment notices for assigned states and resolving issues by filing protests and communicating with assessors directly
• Prioritize work load depending on near term due dates
• Communicated with clients professionally regarding any property
• Provide an exemplary level of service, with integrity, to staff and clients that ensures total client delight

Executive Customer Service Representative - AT&T Broadband - Plano, TX

(1996-01 - 2002-12)

• Supervised, coordinated all aspects of customer service; monitoring quality of incoming calls resolved all customer issues, investigated, made determination and responded to all issues
• Implemented training course for new recruits speeding profitability
• Evaluated and recommended employees for promotions
• Identify service problem and initiate appropriate action to resolve
• Coordinated all employees' schedules focused on identifying the problem and achieving rendering best solution, which requires effective oral communication skills internal and external
• Utilized systems to track all events and outcomes
• Technology call center/service center help desk, dispatch

Garland High School (1989-01 - 1992-12)