Bus Driver - GISD/Transportation - Garland, TX
(2014-01)
- Drive a bus following assigned route also adjusting route as needed due to weather and schedule changes
- Keep assigned bus clean, perform pre-trip inspections to ensure bus is safe to be operated
- Ability to understand and interpret directions and maps for assigned route
- Anticipate problems using problem solving tactics to make the necessary changes and adjustment ensuring students safety to avoid delays
- Display professionalism and leadership in dealing with students and parents
- Maintain discipline and control use effective behavior management control over groups of students
Client Manager/Assigner - Pcv Murcor/Lani - Carrollton, TX
(2014-01 - 2015-12)
- Follow up with vendors for status of appraisals, customer service, update system with ETA, problems
- Monitor shared email folder and respond
- Check status of work for customers
- Resolve customer complaints
- Proactively call customers
- Send confirmations to customers
- Assign appraisal work received from clients to approved vendors
- Negotiate rates for appraisals with vendors
Tax Package Support - Price Waterhouse Coopers/MMC - Dallas, TX
(2013-01 - 2014-12)
- Responsible for taking calls from investors creating and advising tax package accounts with transactions information
- Transferring units due to gifts, inheritances or other situation
- Providing duplicate tax packages via e-mail, fax or by mail
- Concentrate on the resolution of tax package issues that are communicated via hard copy (letters, fax & mail)
Legal Assistance/Client Service Manager - Lloyd Ward Law Associates/Debt Settlement America - Dallas, TX
(2006-01 - 2012-12)
- Assist clients with how to answer summons for their different states
- Advised clients how to respond to legal aspects for unsecured debt with collection law firms and legal collection agencies
- Negotiated settlements with law firms and creditors on customer behalf
- Designed repayment solution for client with creditor
- Assist clients with updating their account with creditor letter, saving, balances on accounts, creditor calls and with legal information
- Send creditor calls that the client is receiving to the creditor relation department
- Send request for negotiation, follow up request, settlement offers to the negotiator
- Advise client how to answer summons and how to handle creditor calls and letters
- Contact clients once a month for monthly updates
Integrated Call Center Specialist - Countrywide Home Loans - Plano, TX
(2004-01 - 2006-12)
- Responsible for speaking with Brokers and Lenders about borrower's credit reports
- Training new hires on system applications and monitoring quality of incoming calls
- Data entry placing orders for supplements to correct information that shows on a borrower credit and appraisal report
- Mentoring and answering questions for new hires
- Assisting Broker and Lender with question about borrower's credit scores and what can be done to increase scores
- Explain products and services assisting with escalated calls
Administrative Assistant/Customer Service Representative - AT&T Wireless/Remx Financial Staffing - Plano, TX
(2003-01 - 2004-12)
- Processed titles and new orders for refinancing, responsible for recording mortgages
- Customer Service, Served as contact for title companies, county clerks
- Collections, Demonstrated skillful communication and negotiation skills
- Review tax bills (real estate, personal property or landlord) for correctness accurately enter all tax bill data in timely manner and forward to client for payment
- Assist in resolving all tax bill issues in a timely manner and ensure receipt of all tax bills for states assigned
- Assisted in analyzing all assessment notices for assigned states and resolving issues by filing protests and communicating with assessors directly
- Prioritize work load depending on near term due dates
- Communicated with clients professionally regarding any property
- Provide an exemplary level of service, with integrity, to staff and clients that ensures total client delight
Executive Customer Service Representative - AT&T Broadband - Plano, TX
(1996-01 - 2002-12)
- Supervised, coordinated all aspects of customer service; monitoring quality of incoming calls resolved all customer issues, investigated, made determination and responded to all issues
- Implemented training course for new recruits speeding profitability
- Evaluated and recommended employees for promotions
- Identify service problem and initiate appropriate action to resolve
- Coordinated all employees' schedules focused on identifying the problem and achieving rendering best solution, which requires effective oral communication skills internal and external
- Utilized systems to track all events and outcomes
- Technology call center/service center help desk, dispatch
