Senior AR/Collections Specialist at Aspen Medical Products (2019-02 – 2026-04)
- Managed domestic and European AR portfolios, including collections, cash application, credits, adjustments, rebates, and aging maintenance.
- Prepared Bad Debt Reserve schedules, consolidated GL reports, and supported month-end/year-end close.
- Negotiated payment plans, coordinated collection agency placements, final demand letters, and account write-offs.
- Reviewed and approved customer credit applications and credit limit increases.
- Cross-trained and provided daily guidance to AR staff while partnering closely with Sales, Customer Service, and Finance.
- Participated in ERP implementation and continuous process improvement initiatives.
AR Supervisor at HUF Worldwide (2017-09 – 2019-02)
- Supervised AR operations, including collections, cash posting, order release, customer account reconciliations, and credit approvals.
- Managed domestic and international collections while maintaining relationships with third-party collection agencies.
- Improved departmental processes and collaborated with Sales, Customer Service, and executive leadership.
- Assisted the Controller with special projects and attended industry credit group meetings.
Collections / AR Supervisor at Oakley, Inc. (2003-05 – 2017-01)
Progressively promoted into leadership roles supporting a large commercial AR and collections operation.
- Supervised, trained, and developed teams of up to 15 collectors in a high-volume call center environment.
- Reduced DSO from 65 to 48 days through strategic collections initiatives and performance management.
- Oversaw credit approvals, order releases, write-offs, refunds, payment plans, and third-party collections.
- Prepared Bad Debt Reserve reports, month-end reporting, SOX compliance documentation, and collector performance metrics.
- Supported implementation of multiple SAP modules and department-wide process improvements.
- Managed annual performance reviews, coaching, payroll approvals, and employee development.
Account Analyst Lead at Oakley, Inc. (2002-08 – 2003-05)
Account Analyst at Oakley, Inc. (2000-09 – 2002-08)
Accounting Manager at Juice Ventures, Inc. (Juice It Up!) (2000-02 – 2000-06)
- Managed daily accounting operations, accounts payable, bank reconciliations, payroll funding, journal entries, and franchise royalty collections.
- Worked closely with executive leadership and store management to support financial operations.
Credit Assistant at Met-Rx Inc. (1999-01 – 2000-02)
- Processed new credit applications, performed credit investigations, released orders, managed collections, and resolved customer account issues.
- Processed credit/debit memos, chargebacks, and collaborated with Sales and Customer Service.
Collector / Account Analyst at Oakley, Inc. (1996-07 – 1999-01)
- Managed high-volume commercial collections, bankruptcies, final demand letters, order releases, and customer account maintenance.
- Supported Account Analysts with credit functions and dispute resolution.
Collections / Accounts Receivable Specialist at Quiksilver, Inc. (1993-01 – 1996-04)
- Managed a portfolio of 300+ customer accounts.
- Performed collections, cash application, bank deposits, chargeback resolution, return authorizations, and financial reporting.
- Assisted with process improvements to enhance customer satisfaction and collection efficiency.
