Ahmed Dawood

Selected for the role of Floor Support, providing immediate assistance and guidance to team members. Actively resolved complex customer inquiries, significantly enhancing customer satisfaction and retention. Supported sales team members in overcoming challenges, directly contributing to increased sales efficiency and revenue.

Retention Specialist at Concentrix (Sirius XM) (2024-11 – Present)

• Selected for the role of Floor Support, providing immediate assistance and guidance to team members.
• Actively resolved complex customer inquiries, significantly enhancing customer satisfaction and retention.
• Supported sales team members in overcoming challenges, directly contributing to increased sales efficiency and revenue.

Team Leader & Sales supervisor at POS (Point of Sale) (2020-07 – 2024-11)

• Selected as a team lead, representing the team's interests and contributing to strategic discussions.
• Demonstrated remarkable performance in coaching and training sessions for new team members, ensuring rapid onboarding and skill development.
• Provided proper aid and assistance to team members when needed, fostering a supportive and productive work environment.
• Achieved consistent high performance as a Senior Agent, contributing significantly to team targets.

Sales Supervisor at Smart Sales Company (2014-05 – 2017-08)

• Supervised sales activities for Unilever cosmetics products (Lifebuoy & Clear shampoo).

Sales Person at Sakr Company (2012-04 – 2014-03)

• Managed sales for foodstuff products.

Sales And Marketing Manager at No Time Digital Print Company (2009-08 – 2012-03)

• Managed sales for foodstuff products.

Bachelor of Law in Law – Faculty of Law, Alexandria University