Ahmed Elsayed
Contact Center Operations & Team Leader
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About
Remote-ready multilingual professional with over 7 years of experience in customer service, team leadership, translation, and AI data annotation projects. Proven ability to deliver high-quality results in remote and freelance environments while meeting strict quality, productivity, and confidentiality standards. Experienced in Hebrew language projects, AI annotation workflows, and customer-facing roles. Actively seeking remote and freelance opportunities.
Experience
Contact Center Operations & Team Leader - Teleperformance Egypt
(2021-01)
Led and managed a team of contact center representatives to achieve performance targets and ensure adherence to performance standards and achieving KPIs.
- Monitored daily operations to maintain adherence to company standards and improve efficiency.
- Provided coaching, support, and regular feedback to team members to enhance their skills and performance.
Receptionist - La Playa Beach Resort and Coral Resort Nuweiba
(2019-01 - 2020-12)
- Provided top-tier hospitality services, handling guest check-ins and ensuring a smooth experience for VIP guests.
- Coordinated with the reception and hospitality teams to meet guest needs promptly and professionally.
- Managed and resolved guest issues, ensuring satisfaction and repeat business.
Tour Guide - Freelance - Sinai, Egypt
(2017-01 - 2019-12)
- Led guided tours, providing detailed cultural, historical, and geographical information about sites.
- Engaged with tourists, ensuring a positive and educational experience tailored to their needs.
- Managed logistics, including group coordination, transportation, and safety protocols.
Freelancer - Freelance – Remote / Upwork Platform - Remote
(2023-01)
Worked as a freelancer on multiple remote projects involving translation, data annotation, and customer service.
- Completed Hebrew data annotation projects with the DataForce team, including Line Annotation Project (3 months) and Character Annotation Project.
- Delivered high-quality annotations while adhering to strict quality and guideline requirements.
- Worked on multiple translation and customer service projects via Upwork.
- Maintains an active Upwork profile with ongoing freelance engagements.
Education
Bachelor of Arts - Oriental Languages (Hebrew Department) - Alexandria University (2018-12)
