Ahmed Elsayed

Remote-ready multilingual professional with over 7 years of experience in customer service, team leadership, translation, and AI data annotation projects. Proven ability to deliver high-quality results in remote and freelance environments while meeting strict quality, productivity, and confidentiality standards. Experienced in Hebrew language projects, AI annotation workflows, and customer-facing roles. Actively seeking remote and freelance opportunities.

Contact Center Operations & Team Leader - Teleperformance Egypt

(2021-01)

Led and managed a team of contact center representatives to achieve performance targets and ensure adherence to performance standards and achieving KPIs.

• Monitored daily operations to maintain adherence to company standards and improve efficiency.
• Provided coaching, support, and regular feedback to team members to enhance their skills and performance.

Receptionist - La Playa Beach Resort and Coral Resort Nuweiba

(2019-01 - 2020-12)

• Provided top-tier hospitality services, handling guest check-ins and ensuring a smooth experience for VIP guests.
• Coordinated with the reception and hospitality teams to meet guest needs promptly and professionally.
• Managed and resolved guest issues, ensuring satisfaction and repeat business.

Tour Guide - Freelance - Sinai, Egypt

(2017-01 - 2019-12)

• Led guided tours, providing detailed cultural, historical, and geographical information about sites.
• Engaged with tourists, ensuring a positive and educational experience tailored to their needs.
• Managed logistics, including group coordination, transportation, and safety protocols.

Freelancer - Freelance – Remote / Upwork Platform - Remote

(2023-01)

Worked as a freelancer on multiple remote projects involving translation, data annotation, and customer service.

• Completed Hebrew data annotation projects with the DataForce team, including Line Annotation Project (3 months) and Character Annotation Project.
• Delivered high-quality annotations while adhering to strict quality and guideline requirements.
• Worked on multiple translation and customer service projects via Upwork.
• Maintains an active Upwork profile with ongoing freelance engagements.

Bachelor of Arts - Oriental Languages (Hebrew Department) - Alexandria University (2018-12)