Ahmed Wayne

Customer-focused sales and operations professional with progressive experience in retail sales, wireless consultative selling, and restaurant supervision. Skilled at building rapport, identifying customer needs, and delivering tailored solutions in fast-paced, service-driven environments. Currently pursuing a Bachelor of Business Administration in Management Information Systems at the University of Houston, bringing a strong foundation in business operations, data, and analytical decision-making.

Seeking to leverage proven sales performance, leadership experience, and customer service expertise in a banking role at Frost Bank.

Crew Manager at Raising Cane's Chicken Fingers (Present)

• Supervise daily restaurant operations, overseeing team performance, workflow, and adherence to company standards to ensure a consistently excellent customer experience.
• Lead, coach, and motivate team members in a fast-paced environment, fostering accountability and strong morale among staff.
• Maintain rigorous standards for food quality, cleanliness, and workplace safety, ensuring full compliance with health and operational guidelines.
• Resolve customer concerns in real time, applying sound judgment and de-escalation skills to protect customer satisfaction and brand reputation.

Sales Associate – Ladies' Shoes Department at Dillard's (Present)

• Deliver high-quality, personalized customer service in a fast-paced retail environment, guiding customers to footwear and accessory solutions that fit their needs, preferences, and budget.
• Built strong product knowledge across brands, features, sizing, and current trends to provide confident, tailored recommendations.
• Consistently met and exceeded individual sales performance goals through relationship-based, consultative selling.

Sales Representative at T-Mobile

• Helped customers identify wireless products, devices, and service plans best suited to their needs through consultative, needs-based selling.
• Built lasting customer relationships through product expertise, active listening, and personalized solutions.
• Contributed to store sales goals by consistently converting customer interactions into long-term, satisfied accounts.

Bachelor of Business Administration in Management Information Systems – University of Houston (2028)