Aiman Awais

Customer Service & Member Support Specialist

Talent

Las VegasMember since June 20, 2026

Work Order ManagementMaintenance DispatchingVendor Coordination & AssignmentPreventive Maintenance SchedulingPriority Triage (Emergency vs. Routine)Trade-Specific Vendor RoutingHOA Violation ManagementTenant & Owner CommunicationLease CoordinationProperty Inspections SchedulingCompliance TrackingAppFolioLeadSimpleTrelloRingCentralDialpadMS ExcelGoogle WorkspaceCRM Data EntryCalendar & Email ManagementScheduling & CoordinationPipeline TrackingRemote Team CollaborationGoogle SheetsMicrosoft Office SuiteOutlookMember & Customer Relationship BuildingCRM & Records ManagementBenefits & Enrollment SupportActive Listening & Member Education

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Work Order ManagementMaintenance DispatchingVendor Coordination & AssignmentPreventive Maintenance SchedulingPriority Triage (Emergency vs. Routine)

About

Remote customer service professional with 7+ years of experience supporting U.S.-based clients through clear communication, accurate documentation, and consistent follow-through. Skilled in building trust with customers and members, explaining processes and programs clearly, and resolving inquiries with patience and professionalism. Comfortable on phone and Zoom calls, with strong organizational habits and a dependable, detail-oriented approach.

Reliable and fully equipped to work U.S. business hours from a quiet, professional home office.

Experience

Coordinator & Client Support Specialist - U.S. Property Management Client - Remote

(2020-01 - 2024-12)

Served as the primary point of contact for property owners, tenants, and vendors, building trust through clear, patient, and consistent communication

Maintained accurate, detailed records of every client interaction in AppFolio and LeadSimple, ensuring nothing fell through the cracks
Explained processes, timelines, and next steps to clients in plain, easy-to-understand language, reducing confusion and follow-up calls
Managed scheduling and follow-up across multiple, competing priorities while keeping every party informed and on track
Handled sensitive tenant, owner, and financial documentation with strict confidentiality and accuracy
Used Trello, RingCentral, and Dialpad daily to manage tasks, calls, and team communication in a fully remote environment

Customer Support Representative - BPO Campaigns: Revolut, Talabat, Papa John's - Remote

(2017-01 - 2020-12)

Provided front-line phone support to customers, answering questions and resolving concerns with patience and a calm, friendly tone

Managed inbound and outbound calls and scheduling, ensuring accurate CRM documentation of every interaction
Resolved customer inquiries and escalations with a professional, solutions-focused approach
Followed up consistently to make sure customers felt heard and their concerns were fully resolved, not just closed out