Aissa Segovia

Bilingual English/Spanish customer service and administrative professional with nearly four years of 100% remote work experience. Experienced in inbound customer support, federal medical insurance benefits, issue resolution, legal and court documentation, client communication, data entry, and confidential records. Highly organized, comfortable working independently in a remote environment, proficient in Microsoft Office, and able to type 85 WPM.

Customer Service Representative - Senture - 100% Remote

(2020-05 - 2024-02)

• Provided inbound customer service for members of a federal medical insurance program while working 100% remotely.
• Reviewed and explained medical insurance benefits and coverage information to help members understand their benefits.
• Responded to member questions, provided issue resolution, and communicated information clearly and professionally.
• Handled sensitive member and insurance information with accuracy and confidentiality while working independently.

Deputy Clerk - Hidalgo County Courthouse

(2025-09 - 2026-04)

• Maintained court records and legal documentation with accuracy and attention to detail.
• Assisted the public with filings and case-related inquiries while providing professional customer service.
• Handled confidential information and supported compliance with court processes and procedures.

Pre-Litigation Assistant - Law Office of Ezequiel Reyna

(2024-04 - 2025-08)

• Managed case files, legal documentation, and client communication in support of pre-litigation case workflow.
• Prepared and organized legal documents while maintaining accurate and confidential records.
• Supported daily case operations through organized documentation and professional client service.

Customer Service Representative - Black Turtle Services

(2018-03 - 2020-05)

• Supported immigration clients with documentation and service-related inquiries.
• Provided clear guidance, customer support, and professional communication.

High School Diploma - Johnny G. Economedes High School

Manicurist Certification - University of Cosmetology of Arts and Sciences