Aissata Bagayoko

Dynamic and detail-oriented Business Analyst with experience in customer support, project management, and supply chain operations. Proven ability to collaborate with cross-functional teams, streamline processes, and deliver exceptional client solutions.

Business Analyst Order Management at Genpact (2019-09 – Present)

• Led client meetings including requirements gathering, system demonstrations, and end-user training to ensure successful adoption of solutions.
• Partnered with cross-functional teams to design and implement order management solutions, improving process efficiency and client satisfaction.
• Reduced order processing time by 15% through workflow optimization and automation initiatives.

Customer Support Advisor at Dun & Bradstreet (2017-11 – 2019-09)

• Resolved customer service issues and processed transactions within scope.
• Documented inquiries using CRM tools and ensured timely resolution.
• Demonstrated proficiency in Microsoft Office and multitasking in fast-paced environments.

Night Auditor at Hyatt Place Hotel (2014-05 – 2015-06)

• Managed front desk operations, reconciled accounts, and ensured guest safety.

Sales Associate at Macy's (2012-04 – 2013-01)

• Delivered product knowledge, operated cash register, and managed inventory.

Assistant Manager at Little Caesar Pizza (2008-04 – 2011-05)

• Oversaw finance, HR, marketing, and operations to ensure business success.

Bachelor of Science in Management and Marketing – The Pennsylvania State University, Center Valley, PA (2018-05)