Aiyauna Thorpe

Graduate student pursuing a Master of Science in Clinical Mental Health Counseling with a Bachelor of Arts in Criminal Justice, bringing a strong foundation in behavioral health, advocacy, research, and client centered communication. Known for building rapport, navigating challenging situations, and communicating effectively across diverse populations. Seeking a behavioral health or patient-support role where I can contribute immediately while continuing to develop clinical skills through graduate training.

To-Go Server at CRACKER BARREL OLD COUNTRY STORE (2019-08 – Present)

• Manage in-house, phone, online, catering, and delivery orders from placement through completion, ensuring accuracy and timely fulfillment.
• Handle customer calls, catering inquiries, order modifications, and questions while providing professional and responsive service.
• Resolve customer concerns by identifying solutions, communicating with kitchen and service staff, and involving management when necessary.
• Train new To-Go on daily operations, order preparation, customer service, and workplace procedures.
• Greet and seat guests while managing table flow and coordinating with servers to support efficient front-of-house operations.
• Assist guests with menu recommendations, questions, and special requests to promote a positive dining experience.
• Maintain clean, organized sections and provide additional support at the host stand during high-volume shifts when needed.

Teaching Assistant, Introduction to Criminal Justice at FISK UNIVERSITY (2025-01 – 2025-04)

• Co-taught an introductory criminal justice course with faculty supervision and independently led classes when the instructor was unavailable.
• Supported students through tutoring, academic guidance, and communication via email, phone, and zoom.
• Graded half of students' midterm examinations and assisted with course activities and classroom instruction.
• Served as an accessible resource for students, providing academic support and helping them navigate challenges throughout the semester.

Adult & Child Advocate Intern at FAMILY SAFETY CENTER (2024-05 – 2024-08)

• Shadowed advocates during client meetings, documented case information, and helped identify missing details for orders of protection.
• Conducted conflict checks to support client safety and prevent contact between individuals with facility restrictions.
• Observed orders of protection proceedings in court and participated in advocate meetings to document and discuss client situations.
• Conducted research and compiled information for the organization's annual community presentation, contributing to community education and outreach.

Master of Science in Clinical Mental Health Counseling – Tennessee State University (2026-08 – 2028-05)

Bachelor of Arts in Criminal Justice – Fisk University (2021-08 – 2025-05)