Sr. Portfolio Manager/Agile Coach, Financial Planning and Performance (FPP) - Finance IT at Cisco Systems (2023-01 – Present)
- Enterprise Program Leadership: Led high-impact initiatives that accelerated Cisco's Annual Recurring Revenue (ARR) to exceed the 50% FY24 target within three quarters, driving significant enterprise financial performance.
- Financial Reporting Excellence: Championed a major cross-functional program to ensure high-integrity reporting of Cisco's Remaining Performance Obligation (RPO) figures to Wall Street, enhancing financial transparency.
- Financial Integration Stewardship: Directed the seamless integration of Splunk's financials into Cisco's systems for a successful FY24 close; currently orchestrating the migration of headcount planning from Anaplan to Oracle EPM to enhance system efficiency.
- Strategic Portfolio Management: Driving the end-to-end execution of complex transformation initiatives within Finance IT, with a focus on Financial Planning and Performance. Facilitating monthly portfolio reviews with senior leadership to ensure organizational alignment and rigorous progress tracking.
Sr. Program Manager/Agile Leader, Customer Insights and Actions (CIA) at Cisco Systems (2020-12 – 2022-12)
- Agile Coach & IT Chapter Leadership: Led the CIA Journeys team, implementing Agile best practices to optimize IT prioritization and execute bi-weekly releases across multiple global scrum teams.
- Critical Programs Oversight: Directed listening and feedback programs for Cisco's customers, partners, and employees, delivering CSAT and NPS insights directly to the ELT, COO, and CEO to drive executive decision-making.
- Enterprise CEM Transformation: Spearheaded a multi-year customer experience transformation framework, automating response workflows and enabling rapid corrective actions.
Sr. Program Manager, AppleCare Business Process Re-Engineering (Contract) at Apple Inc. (2020-03 – 2020-11)
- OEM Production Data Automation Program Leadership: Managed a key program for iOS lines of business, enhancing collaboration between AppleCare Planners and OEMs, improving supply planning accuracy, and optimizing material and capacity allocation through process automation and platform integration (ARCADE, SCOPE, EDW).
- Survey Platform Modernization: Oversaw the multi-year migration of 'AppleCare Customer Insight' to a high-availability platform; led interdisciplinary teams to launch a global pilot with six 'Rethinking CSAT' surveys across service and retail locations.
Sr. Engineering Program Manager (Contract) at Adobe (2019-08 – 2020-03)
- Strategic Program Leadership: Supervised high-impact programs for Adobe's Digital Media and Digital Experience units, orchestrating scrum of scrums and steering committees; managed RAID and proactive change management to ensure seamless cross-functional execution.
- Cross-Functional Product Integration: Guided the integration of Adobe products onto a modern CRM support platform, collaborating with global Engineering, Cloud Tech, and Product teams to ensure seamless onboarding and deployment readiness.
- Engineering Program Execution: Orchestrated complex initiatives, including DevOps implementation and CRM UI refreshes, driving operational efficiency through automated knowledge publication for DX products.
Staff IT Program Manager at Seagate Technology (2013-03 – 2019-07)
- Global IT & Application Leadership: Directed international IT teams and application development using Agile/SDLC; spearheaded the technical roadmap for diverse business units, including sales, marketing, global trade, and data recovery services.
- Enterprise eCommerce Integration: Executed the launch of a rebranded, multi-currency Pixel8 portal for B2C/B2B, centralizing the entire product portfolio onto a single, scalable global platform.
- Process Optimization Wins: Generated $1M in annual savings by automating and redesigning Inside Sales and Lab workflows within a custom-built JobTrack CRM on Salesforce Service Cloud.
- Customer Engagement Optimization: Accelerated case submissions by 30% in seven weeks through UX enhancements and the launch of a global case tracker featuring integrated SMS status updates.
- Cloud Implementation & Cost Reduction: Secured 35% cost savings for the business unit by launching a Cloud Returns feature, enabling direct data downloads and faster retrieval for Seagate recovery customers.
Sr. IT Program/Project Manager at Seagate Technology (2006 – 2013)
Sr. Systems Programmer Analyst at Seagate Technology (2003 – 2006)
Sr. Developer at Seagate Technology (2000 – 2003)
Sr. Visual Basic Developer at ePoster Inc. (1998 – 2000)
