Akira Campbell

Detail-oriented English major and current graduate student with strong communication, interpersonal, and organizational skills. Demonstrated ability to provide exceptional customer service, thrive in fast-paced environments, and effectively support retail operations. Eager to apply problem-solving skills and contribute to team success in a dynamic and collaborative setting.

Call Center Representative at Concentrix (2026-06 – 2026-08)

• Managed 50 – 80+ inbound customer calls daily for a third-party banking support center.
• Verified customer identities and protected confidential financial information in accordance with banking security standards.
• Resolved account inquiries and customer concerns while maintaining excellent customer service and compliance.
• Accurately documented customer interactions and processed account requests using CRM and banking systems.
• Consistently met performance goals for call quality, efficiency, and customer satisfaction.

Patient Care Advocate at Alorica (2025-09 – 2026-01)

• Explaining medical information and bills
• Assisting with insurance claims and paperwork
• Coordinating care
• Ensuring patients' rights are protected and their needs are met
• Empowering patients to make informed decisions about their health
• Providing guidance and support

Fulfillment Expert/Client Support at Target (2024-03 – 2025-09)

• Efficiently locate and prepare customer orders for scheduled pickup
• Prepare customer for scheduled pickup
• Ensure accuracy of orders
• Maintain organization in the fulfillment and pickup areas
• Ensure a positive customer experience

Sales Associate at Bed Bath & Beyond (2018-03 – 2022-02)

• Processed sales transactions, returns and exchanges
• Set up promotional displays and maintained up-to-date knowledge of sales and promotions
• Handled cash and card payments using POC system
• Resolved customer concerns calmly and efficiently to ensure satisfaction

Academic Support Tutor at Volunteer

• Provided one-on-one academic support to children in English during time in middle school.
• Simplified complex concepts to improve student understanding and confidence.
• Encouraged positive study habits and academic growth.

BA in Arts in English – University of Missouri - St Louis (2025-06)

Graduate School in Teach in 12 Program – University of Missouri - St Louis (2026-01)