Case Manager (Program Operations) - Bilingual Education Institute - Houston, TX
(2024-04)
- Provide support, orientation, and barrier removal activities for refugee students.
- Conduct site and home visits throughout the community to support student success.
- Create and maintain classes in databases (SharePoint, Client Track) and track academic/attendance results.
- Ensure accuracy of all student documentation, including enrollments, transfers, and post-tests.
- Track student progress, advise on evaluation results, and confer with leadership on concerns.
- Issue and document transportation (bus tokens), childcare, and interpretation services.
- Administer post-tests, collect student evaluations, and document success stories.
Retail Associate - Kohls - Richmond, TX
(2022-05 - 2022-11)
- Provide customer service by assisting shoppers, answering inquiries, and ensuring a great shopping experience.
- Contribute to sales goals by restocking merchandise, organizing displays, and processing transactions efficiently.
- Demonstrate a proactive approach to problem-solving and task completion.
Retail Associate - Ross - Houston, TX
(2015-09 - 2016-01)
- Assist in managing and organizing inventory, ensuring accurate stock levels.
- Process customer transactions, handle cash, and provide accurate change.
- Work cooperatively with team members to achieve daily operational goals.
- Adapt to various tasks as needed, including assisting in different departments or areas of the store as required.
Interpreter/Case Manager - Gulf Coast Jewish Family and Community Services - Clearwater, FL
(2012-12 - 2013-12)
- Provided language services, translating documents, and facilitating communication across diverse communities.
- Managed and entered data accurately to support efficient record-keeping and organizational processes.
- Assisted families with case-related issues and delivered essential community services to address their needs.
Filing and Data Entry - Lutheran Services of Florida - Tampa, FL
(2010-08 - 2012-11)
- Helped individuals navigate benefit and settlement program applications.
- Filed crucial paperwork, ensuring accurate and organized records.
- Provided language support through translation and conducted precise data entry tasks.
