Retail Sales Associate at Boost Mobile (2023-06 – Present)
Responsible for following procedures when accepting returned items to the store, collaborating with team members, and providing exceptional customer service.
- Responsible for following procedures when accepting returned item to the store
- Collaborated with a team, exceeded quota, and received a "Store Highlight" during weekly rewind
- Proven ability to provide amazing customer service when interacting with individuals in a professional manner
- Demonstrated ability to de-escalate furious customers by using active listening, troubleshooting solutions, and finding resolution to their concerns
- Maintained confidentiality and ethical responsibility when handling personal data
- Demonstrated emotional intelligence and empathy while assisting customers experiencing frustration, confusion, or stress
Crew Member at Wetzel's Pretzels (2022-06 – 2023-02)
Provided consistent, positive customer interactions in a fast-paced environment while managing multiple tasks and maintaining team cooperation.
- Provided consistent, positive customer interactions by applying strong interpersonal and communication skills in a fast-paced environment
- Demonstrated emotional regulation and stress management whilst handling high-volume customer demands
- Observed and responded appropriately to diverse customer behavior, needs, and emotional states
- Collaborated with team members to maintain a supportive, cooperative work environment
- Managed multiple tasks simultaneously, strengthening attention, memory, and time management skills
