Alba Henriquez

Bilingual (English/Spanish) Project Coordinator and Recruiting Professional with 5+ years of experience coordinating operations, managing complex schedules, recruiting talent, supporting cross-functional teams, and handling confidential information in fast-paced environments. Holds a Bachelor of Science in Film with a Minor in Theater from the University of Central Florida, combining a strong foundation in storytelling and creative collaboration with proven experience in operations and project coordination. Highly organized, detail-oriented, and passionate about supporting international content development and diverse creative teams.

Bilingual Staffing Coordinator at Children's Love Corporation (2025-07 – Present)

• Coordinate staffing operations supporting more than 200 employees across multiple locations.
• Recruit, interview, and onboard candidates while ensuring a positive and professional candidate experience.
• Collaborate with managers to identify hiring needs and staffing priorities.
• Manage confidential employee records and ensure compliance with company policies.
• Create Excel reports to monitor staffing metrics and workforce needs.
• Coordinate interview schedules, onboarding activities, and employee communications.
• Manage multiple priorities in a fast-paced environment while meeting deadlines.

Front Desk Coordinator at Sight360 (2024-06 – 2025-07)

• Managed calendars and daily schedules for five physicians, coordinating appointments and provider availability.
• Served as the primary liaison between patients, physicians, and administrative teams.
• Maintained confidential medical records while ensuring HIPAA compliance.
• Trained new employees on scheduling systems and office procedures.
• Coordinated high-volume phone communications and front office operations.
• Improved workflow through strong organization and attention to detail.

Customer Service Representative at Tampa Housing Authority (2022-01 – 2022-04)

• Assisted residents by coordinating requests across multiple departments.
• Maintained accurate records and documentation.
• Delivered responsive customer service while managing multiple priorities.

Customer Loyalty Representative at Oportum (2020-03 – 2021-10)

• Assisted members with account management and healthcare services.
• Maintained confidential customer information.
• Resolved complex customer issues while providing excellent service.

Bachelor of Science in Film / Minor in Theatre – University of Central Florida (2022-08 – 2024-12)

Associate of Arts in Liberal Arts and Media Studies – St. Petersburg College (2019-01 – 2021-05)