Albania Gonzalez

Professional and detail-oriented individual with experience in customer service, administrative support, documentation, and retail operations. Strong communication and organizational skills with the ability to manage multiple responsibilities in fast-paced environments. Bilingual in English and Spanish.

Immigration Assistant at JC&AM (2023-01 – 2025-01)

• Assisted clients with immigration documentation and form preparation.
• Maintained confidentiality while handling sensitive personal information.
• Translated official documents and communicated professionally with clients.
• Provided administrative and customer service support in a professional office environment.

Sales Associate at Victoria's Secret (2024-01 – 2025-01)

• Provided customer service and assisted customers with purchases and product recommendations.
• Processed cash, debit, and credit card transactions accurately using POS systems.
• Handled customer payments, returns, and exchanges professionally.
• Maintained store organization and supported daily retail operations in a fast-paced environment.

Library Assistant at Southwest Miami Senior High Library (2019-01 – 2023-01)

• Assisted students in locating books and educational resources.
• Organized bookshelves and supported daily library operations.
• Developed strong communication, organization, and responsibility skills.

Associate Degree in Criminal Justice – Miami Dade College (2025-01)

High School Diploma – Southwest Miami Senior High School (2023-01)