Albert Donkor

Detail-oriented IT Support Specialist and Network Technician with hands-on experience in system support, CRM management, and cloud technologies. Skilled in troubleshooting hardware and software issues, managing networks, and improving system efficiency. AWS-certified with a strong foundation in networking, data management, and technical support. Proven ability to support business operations and deliver reliable IT solutions.

CRM Specialist at Sunda International (2024-11 – 2025-01)

• Managed and maintained CRM systems, ensuring data accuracy and system efficiency
• Analyzed customer data to identify trends and support targeted marketing strategies
• Generated weekly performance reports to support decision-making
• Trained staff on CRM usage, improving adoption and operational efficiency

Accounts Assistant / IT Support at Stresster Engineering & Construction (2025-02 – 2025-05)

• Managed company financial records and ensured accurate bookkeeping
• Supported internal IT systems and resolved technical issues
• Improved data tracking and reporting processes for better financial visibility
• Collaborated with departments to streamline operations

Taxpayer Services Assistant (IT & Data Support) at Ghana Revenue Authority (GRA) (2023-11 – 2024-09)

• Supported taxpayer data processing and statistical reporting
• Assisted in maintaining accurate financial and taxpayer records
• Provided technical and administrative support to improve workflow efficiency

Programmer (Part-Time) at Assuah's Robotics Ventures (2022-01 – 2022-08)

• Developed and maintained basic software applications
• Updated and debugged existing programs
• Provided technical support to clients

IT Technician (Internship) at 2nd Infantry Battalion (2021-04 – 2021-05)

• Provided technical support and troubleshooting for IT systems
• Assisted with data entry and system maintenance
• Supported daily IT operations

Bachelor of Technology (BTech) in Computer Networking – Takoradi Technical University (2024 – 2025)

Higher National Diploma (HND) in Information Technology – Takoradi Technical University (2021 – 2023)

Professional Certificate in System Engineering – IPMC College of Technology (2015 – 2016)

WASSCE in General Science – Mim Senior High School (2011 – 2014)