Program Manager, Space & Infrastructure (L5) - AMAZON CORPORATE - Tempe, AZ
(2025-06 - 2026-08)
- Managed critical global space constraints to resolve occupancy gridlock, collaborating with Executive Assistant teams to identify and allocate optimal collaborative spaces.
- Developed a centralized wiki serving as a single source of truth for global processes for internal teams and cross-functional partners.
- Governed iterative metric tracking and real-time dashboard updates for operational dashboards, ensuring systemic process changes were reflected for executive leadership.
- Orchestrated regional physical asset and space optimization strategies across a high-volume network, scaling infrastructure capacity to support shifting corporate footprint demands.
- Directed multi-million-dollar facility rollout and capacity allocation initiatives, aligning real estate asset utilization with long-term regional logistics metrics.
Business Analyst (L5) — Infrastructure & Program Management - AMAZON CORPORATE - Tempe, AZ
(2024-09 - 2025-06)
- Led cross-functional facility infrastructure planning for a regional logistics network, engineering operational downtime procedures that recovered an average of 3.2 hours of physical asset capacity per site.
- Redesigned a comprehensive onboarding program for high-volume corporate planning operations, recruiting and coordinating a 10-specialist team to deploy digital training suites.
- Established a centralized asset documentation database with cross-functional tracking mechanisms for critical Standard Operating Procedures (SOPs).
- Conducted space utilization and labor productivity studies, identifying operational layout gaps for facility workflow optimization.
- Implemented a streamlined communication framework for regional facility networks, reducing operational shift extensions by an average of 2.7 hours.
Area Manager (L4/L5) — Operations & Facility Launches - AMAZON CORPORATE - Tempe, AZ
(2021-09 - 2024-09)
- Oversaw physical space operations for 255 associates, establishing asset-management protocols that eliminated multi-day trailer and container stagnation.
- Founded and scaled a corporate regional affinity chapter as Board President, growing active membership to 127.
- Authored and presented Weekly Business Review (WBR) reports tracking asset and yard metrics for executive VP leadership.
- Executed on-site launch readiness for multi-million-dollar facilities, directing training for senior site leaders on capacity optimization, yard management, and headcount planning.
- Developed QuickSight data analytics dashboards to track high-risk inventory assets, resulting in a 2% reduction in delivery misses.
- Collaborated with cross-functional teams during executive operational summits to define long-term logistical frameworks for physical yard infrastructure.
Central Flow Team Lead (L3/L4) — Multi-Site Capacity Control - AMAZON CORPORATE - Tempe, AZ
(2017-06 - 2021-09)
- Directed real-time facility flow and capacity monitoring across 18 diverse fulfillment architectures.
- Optimized regional site health metrics during a major facility launch, reducing operational processing gaps from 25% to 5% within 8 weeks.
- Partnered with regional directors to reduce error rates (DPMO) from 5.6k to 2.3k across underperforming facilities through data-driven diagnostics.
- Spearheaded a nationwide dock and yard tracking initiative, achieving a 93% asset processing velocity, exceeding the 80% network average.
- Served as a technical liaison for internal software development teams, providing User Acceptance Testing (UAT) data to refine inventory flow and spatial tracking tools.
Process Assistant — Floor Logistics & Operations - AMAZON FULFILLMENT CENTER (PHX3-PHX6) - Phoenix, AZ
(2013-06 - 2017-06)
- Directed front-line floor logistics across core warehouse operations, managing throughput and volume allocations for Inbound, Receive, Picking, and Packing.
- Managed daily facility workflows to ensure 100% of time-sensitive operational cycles were completed ahead of strict outbound shipping deadlines.
- Monitored real-time volume demands and dynamically adjusted headcount allocations to maximize labor efficiency and spatial productivity.
