Truckload Freight Broker Account Manager - ArcBest Corporation - Plano, TX
(2015-09 - 2026-03)
- Managed a portfolio of 30+ freight brokerage accounts generating $1–4M in annual revenue through strategic account development and customer retention.
- Developed and executed comprehensive sales strategies aligned with customer business models and operational requirements.
- Led the complete sales cycle—from needs assessment through contract negotiation, service package design, and ongoing account management.
- Created customer presentations using PowerPoint and Power BI to communicate performance metrics, analytics, and strategic recommendations.
- Leveraged Transportation Management Systems (TMS) to optimize customer operations, improve visibility, and enhance service delivery.
- Identified operational bottlenecks and customer pain points; designed and implemented tailored supply chain solutions.
- Negotiated service requirements, pricing, and terms; achieved target margins while maintaining customer satisfaction.
- Completed monthly sales audits, expense reports, and performance dashboards per company standards.
Sales Consultant - Moving Staffers - Wichita Falls, TX
(2018-05 - 2019-09)
- Consulted with clients on service offerings, compliance requirements, and contractual terms prior to service initiation.
- Maintained detailed, accurate documentation of systems and client files; ensured timely delivery of service commitments.
- Managed client communications via phone, email, and text; resolved inquiries and exceeded expectations through creative problem-solving.
Assistant Manager - Hibbett Sports - Wichita Falls, TX
(2013-11 - 2018-05)
- Managed retail store operations; drove performance across sales, inventory, and merchandising.
- Collaborated on action plans and operational strategies.
