Customer Service & Logistics Specialist - Ganni Inc - New York, NY
(2021-05 - 2024-08)
- Manage and ensure the smooth operation of daily customer service and logistics activities
- Assist retail stores, wholesale and Ecom customers with returns, order status updates, shipment tracking, and delivery confirmation.
- Deliver exceptional service across all forms of communication with B2C and B2B customers
- Coordinate daily warehouse activities to ensure retail stores, wholesale customers, and Ecom customers receive their orders on schedule.
- Communicate with Bergen warehouse and internal departments to resolve shipping delays and order discrepancies.
Wholesale & Logistics Manager - Pure Green LLC - New York, NY
(2020-01 - 2020-06)
- Fulfillment. Assist in the receiving, fulfilling, and follow-up on all sales orders that come to the company. Ensure all company standard operating procedures and other policies are followed in conjunction with these duties.
- Customer Service. Communicate with customers as required regarding order fulfillment.
- Coordinate and manage all logistics operations including manufacturing operations.
- Assist in the planning, forecasting, and submission of weekly order volumes to the manufacturers and suppliers.
- Assist in tracking and monitoring inventory levels at all warehouse locations on a daily basis.
- Attend industry conferences and other events.
Wholesale & Logistics Manager - Liquiteria LLC - New York, NY
(2017-08 - 2019-12)
- Monitor and control levels of production inventory. While simultaneously collaborating with vendors and production team to ensure products (bottles, caps, labels, and produce) arrive on time for a new production.
- Negotiator of freight rates, contracts, and insurance with 3PL. Along with being the coordinator of trucking for a new production from point of origin to its final destination.
- Led a logistics team to a higher level of customer's satisfaction by providing training and guidance.
- Key developer of new services and products.
- Implemented required safety standards as directed by the Health Department.
- Provide product information to potential customers, negotiate pricing, and payment terms.
- Maintain cost and product catalogs.
- Keep track of customer's orders and pricing.
- Implement changes as necessary to achieve greater customer's satisfaction.
- Led endeavors to uncover new customers, schedule and attend meetings to drive sales and meet monthly sales goals.
- Manage and lead multiple projects.
Logistics Manager - EXPORT TRADE - New York, NY
(2015-08 - 2017-08)
- Resolved issues concerning transportation, logistics systems, exports, and customer issues.
- Supervised the assignments of logistics specialists, planners, or schedulers.
- Negotiated with suppliers and customers to improve supply chain efficiency. As well as leading the negotiation of transportation rates and services.
- Partnered with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, and shipping.
Sales & Customer Service - WINTERGREEN RESORT - Roseland, VA
(2008-05 - 2015-06)
- Conferred with customers by telephone to provide information about lodging, golf, spa, dining, products or services.
- Secured the records of customer interactions, recording details of inquiries, complaints, or comments.
- Made suggestions based on customers interests and needs to ensure the best possible customer experience.
- Booked tickets for guests for local tours and attractions. Provided information, guides, maps, and brochures. Confirmed reservations for transportation, accommodations, spa, golf, and dining.
- Prepared customer invoices and processed payments.
Operations Manager - WINTERGREEN RESORT - Roseland, VA
(2006-03 - 2008-05)
- Monitored food preparation methods and garnishing and presentation of food to ensure that food is prepared in a safety matter.
- Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.
- Maintained food and equipment inventories and keep inventory records.
- Scheduled staff hours and assign duties.
- Established standards for personnel performance and customer service.
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Reviewed work procedures and operational problems to determine ways to improve service, performance, or safety.
