Ale Escalona

Bilingual hospitality and administrative professional with 10+ years of experience in guest services, staffing, and office operations. Known for exceptional service, workflow improvement, and calm problem-solving under pressure. Seeking a role where strong communication, empathy, and organization support a mission-driven team.

Willing to relocate to: San Bernardino, CA - Riverside, CA - Redlands, CA. Authorized to work in the US for any employer.

NightAuditor / Front Desk Associate at Homewood Suites by Hilton (2024-08 – 2026-04)

• Balanced daily transactions and reconciled accounts.
• Generated end-of-day financial reports.
• Processed invoices, cash, and credit card payments.
• Checked guests in/out and handled overnight needs.
• Managed reservations, room assignments, and wake-up calls.
• Coordinated with housekeeping and maintained accurate logs.

Housekeeping Supervisor at Quality Inn & Suites (2019-07 – 2024-06)

• Assigned daily tasks and supervised housekeeping staff.
• Created schedules and trained new employees.
• Inspected rooms for cleanliness and brand compliance.
• Resolved issues and handled guest requests.
• Monitored inventory and coordinated with front desk.
• Maintained room status and cleaning logs.

Staffing Consultant at Express Employment Professionals (2015-04 – 2019-08)

• Collaborated with clients to understand their staffing needs and develop effective recruitment strategies.
• Utilized various sourcing methods such as job boards, social media, and networking events to attract qualified candidates.
• Developed and managed relationships with hiring managers to gain a deep understanding of their business objectives and talent requirements.
• Provided regular updates on recruitment progress/status reports to internal stakeholders.
• Facilitated smooth onboarding process for new hires by coordinating pre-employment paperwork/documentation.
• Developed and delivered training programs for hiring managers on effective interviewing techniques and candidate assessment methods.

Administrative Assistant at Arztour Tax Services (2008-07 – 2014-06)

• Managed schedules and appointments.
• Organized meetings and prepared documents.
• Handled phone calls, emails, and visitor support.
• Maintained filing systems and performed data entry.

Certificate in Administrative Assistant – San Bernardino Valley College (2015-01 – 2016-01)

High School Diploma – Bell Gardens High School (1998-01 – 2002-09)

Upper secondary education