Merchandise Manager - Dollar Tree - Little Rock, AR
(2025-06)
- Overseeing the receipt, unloading, and stocking of merchandise, maintaining stockroom organization, and managing the flow of goods from the receiving area to the sales floor.
- Supporting the Store Manager in various other tasks, such as opening and closing procedures, inventory management, and loss prevention.
- Supervising and training other employees and addressing any customer issues.
- Developed and implemented merchandising strategies to optimize product placement and increase sales within the store.
- Collaborated with vendors and suppliers to negotiate delivery schedules, and promotional opportunities.
- Led visual merchandising initiatives to enhance store aesthetics and improve customer shopping experiences.
Area Manager - Pritchard Industries - North Little Rock, AR
(2019-05 - 2025-05)
- Ensured consistent high-quality cleaning services were provided by conducting weekly and monthly inspections of all properties.
- Effectively managed employee scheduling and timekeeping, including monitoring absences, requests for time off, and vacancies to maintain optimal staffing levels.
- Maintained operational budgets, monitored expenditures, and ordered necessary supplies to ensure cost-effectiveness.
- Provided comprehensive training, coaching, and counseling to employees, fostering a positive and productive work environment.
- Resolved customer complaints promptly and professionally, ensuring client satisfaction and maintaining positive relationships.
- Conducted regular performance evaluations and implemented tailored development plans to enhance team productivity and employee retention.
- Monitored compliance with company policies and local regulations to maintain high standards of safety and quality.
- Directed multiple site operations to ensure consistent adherence to company standards and improve overall service efficiency within the designated area.
- Developed and maintained strong relationships with clients and local vendors to enhance service offerings and address client needs promptly.
- Led and motivated a diverse team of supervisors and staff across multiple sites to achieve performance targets and enhance employee engagement.
Housekeeping Supervisor - Courtyard By Marriott - Russellville, AR
(2018-03 - 2018-12)
- Managed a team of housekeeping staff, ensuring that all rooms were cleaned and maintained to the highest standard.
- Maintained accurate records of staff attendance, work performance, and inventory levels.
- Communicated effectively with guests and staff to address any concerns or requests.
- Collaborated with other departments to ensure smooth hotel operations.
- Developed and implemented a training program for new housekeeping staff, ensuring they were equipped with the necessary skills and knowledge.
- Supervised daily housekeeping operations, ensuring timely and thorough cleaning of guest rooms and public areas in accordance with brand standards.
- Coordinated scheduling and task assignments for housekeeping staff to optimize workflow and maintain adequate coverage during peak times.
- Monitored inventory of cleaning supplies and equipment, placing orders as needed to prevent shortages and control costs.
- Implemented quality control procedures including regular inspections and feedback sessions to maintain high cleanliness standards.
- Trained and mentored housekeeping staff on proper cleaning techniques, safety protocols, and customer service excellence.
- Collaborated with maintenance and front desk departments to promptly resolve guest requests and maintenance issues, enhancing overall guest satisfaction.
Seasonal Housekeeper - World Mark By Wyndham - Branson, MO
(2017-07 - 2018-01)
- Maintained the cleanliness of guest rooms to a high standard by following established procedures and ensuring that all areas were free of dust, dirt, and debris.
- Performed routine cleaning tasks, including vacuuming, dusting, mopping, and emptying trash cans, to maintain a clean and comfortable environment for guests.
- Stocked and replenished guest rooms with amenities such as towels, toiletries, and linens to ensure guests had a pleasant and comfortable stay.
- Responded promptly and courteously to guest requests and concerns to provide excellent customer service and address any issues effectively.
- Demonstrated strong attention to detail in all tasks, ensuring that guest rooms were consistently clean and well-maintained to meet the high standards of WorldMark by Wyndham.
- Efficiently completed daily assignments and prioritized tasks to ensure that all guest rooms were clean and ready for arrival on time.
- Ensured thorough cleaning and sanitation of all areas, including bedrooms, bathrooms, and common spaces, adhering to established hygiene standards.
- Conducted routine maintenance checks on cleaning equipment and reported any malfunctions to the maintenance department for timely repairs.
- Coordinated with front desk and maintenance teams to promptly address guest requests and room maintenance issues, ensuring guest satisfaction and operational efficiency.
Self Inspecting Room Attendant - Chateau On The Lake - Branson, MO
(2016-03 - 2017-06)
- Maintained a high standard of cleanliness and sanitation in guest rooms, consistently exceeding company expectations.
- Performed thorough room inspections, ensuring that all amenities were in place and functioning properly.
- Provided attentive and responsive guest service, proactively addressing guests' needs and requests with a smile.
- Demonstrated a strong work ethic, consistently completing tasks on time and to the highest standard.
- Collaborated effectively with colleagues, fostering a positive and supportive team environment.
- Conducted detailed self-inspections of guest rooms to ensure compliance with cleanliness and service standards before guest arrival.
- Identified and reported maintenance issues promptly to the appropriate department to maintain room quality and safety.
- Trained and mentored new room attendants on self-inspection procedures and quality standards to enhance team performance.
