Customer Experience/Service Manager
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Performance-driven Customer Experience manager with over 6 years command in early stage high-growth startups. Proven expertise in originating the CX structure and voice from inception through 4 product launches for a direct-to-consumer Biotech startup. Thrive in a fast-paced environment, most recently having led a CX team to a 97% Customer Satisfaction Rating (CSAT) while shrinking the first response time to under 3 hours.
