Representative - Alorica El Paso East - El Paso, TX
(2020-09 - 2021-01)
- Customized sales techniques for individual clients and promoted products based on their specific needs.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Provided basic technical support to clients, resolving issues with a wide range of company products.
- Established and maintained positive customer relationships, as well as coordinating with team members to properly handle requests and inquiries.
- Double-checked the data's accuracy and integrity.
- Answered customer questions about insurance benefits, provider contracts, eligibility, and claims over the phone and in writing.
- Contacted customers after sales were completed to assess satisfaction and determine immediate service needs.
Front Desk Receptionist - SpringHill Suites by Marriott El Paso - El Paso, TX
(2021-02 - 2021-07)
- Received packages and mail at front desk and dispersed to correct employees.
- Supervised [Number] administrative and clerical personnel and provided constructive feedback that boosted morale and led to increase in employee retention.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Entered customer data using [Type] software and updated information whenever patrons changed rooms.
- Checked in guests, illustrated hotel policy, clearly provided information about the area, transportation, tourist attractions, restaurants, booked cabs and tours for the guests
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Administer cash operations
- Preparing final invoices at check outs and taking payments
Front Desk Supervisor - CALY TIRES (New And Used Tires) - El Paso, TX
(2017-06 - 2018-10)
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Maintained transaction security by verifying payment cards against identification.
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
- i would assist work Orders to the mechanic so they could provide the services to our customers.
Front Desk Manager - Metro by T-Mobile - El Paso, TX
(2019-08 - 2020-07)
- Performed concierge services for guests as needed.
- Improved customer satisfaction by providing personalized service.
- Assist our customers with any phone issue they had.
- Fix broken screens for cellphones.
- start new services for customers, try to satisfy their needs as much as I could by keeping them happy and finding exactly what they are looking for and help them save money as much as I could.
- give great service so customers would always be gladly to come back.
- kept store clean and presentable for our customers.
Military base - Cotton logistics inc - El Paso, TX
(2021-10 - 2022-03)
- Increased productivity by anticipating needs and providing excellent support.
- Customer requests for products, services, and company information were handled by me.
- Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
- Kept up with my training and sought out new opportunities for personal development.
- Was in charge of replacing damaged or missing products in a timely and efficient manner.
