Alejandra Valadez

A team leader with a warm and welcoming personality who thrives on building strong relationships with both guests and coworkers. Known for being attentive, dependable, and supportive in fast-paced environments. Currently working in retail to further develop my leadership and interpersonal skills, while looking to return to the hospitality industry, where I can continue to grow professionally.

Motivated to become an integral part of a team and contribute to the organization's growth and long-term success.

Key Holder - Kühl - San Francisco, CA

(2023-01)

• Performed opening and closing procedures, including opening/closing registers, cash drawers and safe counts, preparing end-of-day reports, and ensuring all operational tools are ready for business.
• Led daily pre-shift huddles, delegated responsibilities, and communicated priorities to team members.
• Delivered customer service by resolving escalated issues, assisting with online and phone orders, processing exchanges and returns, and providing in-store support.
• Maintained sales floor through regular restocking, merchandising, and inventory organization to provide the customer with a smooth shopping experience.
• Designed and implemented visual merchandising displays to attract new/repeating customers and support sales goals.

Barista - Starbucks - San Francisco, CA

(2022-01 - 2024-12)

• Organized sandwiches and pastries needed for morning shifts.
• Prepped coffee, tea, and grab-and-go items in the front display case before opening.
• Operated cashier position during morning shifts while simultaneously preparing food and beverages.
• Restocked items before and during peak hours to maintain efficient workflow and minimize congestion.
• Supported all areas of operation as needed when not assigned to a station.

Pastry Lead - Tartine Manufactory - San Francisco, CA

(2020-01 - 2022-12)

• Opened the commissary on most mornings, turned on all equipment, prepared dough, and initiated the daily bake-off.
• Mixed, shaped, and baked high-volume products to supply multiple store locations and third-party accounts.
• Conducted weekly inventory checks and placed supply orders to ensure smooth daily operations.
• Created daily production lists for the pastry and prep teams based on established weekly par levels.
• Supported multiple teams as needed to ensure timely task completion and maintain workflow efficiency.

Supervisor - SusieCakes - San Francisco, CA

(2018-01 - 2020-12)

• Decorated cupcakes, pies, and custom cakes while maintaining high standards of quality and presentation.
• Continuously frosted cakes to replenish the display cases and write custom inscriptions on cakes.
• Mixed and prepared frostings, doughs, batters, and cake fillings according to company recipes and quality standards.
• Assembled and decorated custom cake orders for customers and coordinated production for multiple store locations.
• Developed daily production schedules to ensure efficient workflow and timely completion of orders.
• Managed inventory by ordering bakery supplies and maintaining adequate stock levels for daily operations.

Internship - Craftsman & Wolves - San Francisco, CA

(2017-01 - 2017-12)

• Prepared, packaged, and organized pastries, breads, and other baked goods for distribution to the Valencia location and third-party vendors.
• Mixed, shaped, proofed, and baked a wide variety of products, including cookies, brownies, quick breads, egg muffins (Rebel), muffins, scones, English muffins, pizza, and focaccia, while maintaining consistent quality standards.
• Assisted in assembling and decorating mousse cakes for retail store locations.
• Supported breakfast and lunch service by preparing ingredients and baked goods in advance, contributing to efficient kitchen operations and a smooth service.

Food Service Management - City College of San Francisco

Associate - Baking and Pastry Arts - The Culinary Institute of America (2016-01 - 2018-12)

Certificate - Baking and Pastry - American River College (2014-01 - 2016-12)