Key Holder - Kühl - San Francisco, CA
(2023-01)
- Performed opening and closing procedures, including opening/closing registers, cash drawers and safe counts, preparing end-of-day reports, and ensuring all operational tools are ready for business.
- Led daily pre-shift huddles, delegated responsibilities, and communicated priorities to team members.
- Delivered customer service by resolving escalated issues, assisting with online and phone orders, processing exchanges and returns, and providing in-store support.
- Maintained sales floor through regular restocking, merchandising, and inventory organization to provide the customer with a smooth shopping experience.
- Designed and implemented visual merchandising displays to attract new/repeating customers and support sales goals.
Barista - Starbucks - San Francisco, CA
(2022-01 - 2024-12)
- Organized sandwiches and pastries needed for morning shifts.
- Prepped coffee, tea, and grab-and-go items in the front display case before opening.
- Operated cashier position during morning shifts while simultaneously preparing food and beverages.
- Restocked items before and during peak hours to maintain efficient workflow and minimize congestion.
- Supported all areas of operation as needed when not assigned to a station.
Pastry Lead - Tartine Manufactory - San Francisco, CA
(2020-01 - 2022-12)
- Opened the commissary on most mornings, turned on all equipment, prepared dough, and initiated the daily bake-off.
- Mixed, shaped, and baked high-volume products to supply multiple store locations and third-party accounts.
- Conducted weekly inventory checks and placed supply orders to ensure smooth daily operations.
- Created daily production lists for the pastry and prep teams based on established weekly par levels.
- Supported multiple teams as needed to ensure timely task completion and maintain workflow efficiency.
Supervisor - SusieCakes - San Francisco, CA
(2018-01 - 2020-12)
- Decorated cupcakes, pies, and custom cakes while maintaining high standards of quality and presentation.
- Continuously frosted cakes to replenish the display cases and write custom inscriptions on cakes.
- Mixed and prepared frostings, doughs, batters, and cake fillings according to company recipes and quality standards.
- Assembled and decorated custom cake orders for customers and coordinated production for multiple store locations.
- Developed daily production schedules to ensure efficient workflow and timely completion of orders.
- Managed inventory by ordering bakery supplies and maintaining adequate stock levels for daily operations.
Internship - Craftsman & Wolves - San Francisco, CA
(2017-01 - 2017-12)
- Prepared, packaged, and organized pastries, breads, and other baked goods for distribution to the Valencia location and third-party vendors.
- Mixed, shaped, proofed, and baked a wide variety of products, including cookies, brownies, quick breads, egg muffins (Rebel), muffins, scones, English muffins, pizza, and focaccia, while maintaining consistent quality standards.
- Assisted in assembling and decorating mousse cakes for retail store locations.
- Supported breakfast and lunch service by preparing ingredients and baked goods in advance, contributing to efficient kitchen operations and a smooth service.
