Alejandro Ortega

Bilingual customer service and sales professional with 10+ years of experience helping customers, solving problems, and meeting sales and service goals. My background includes telecommunications, banking, financial services, call centers, and running my own business. I am comfortable handling high-volume calls, billing and technical questions, difficult customer situations, and sales conversations.

At AT&T, I maintained a 90–100% Voice of the Customer (VOC) score from the start of my employment through June 2026. Known for being dependable, patient with customers, and focused on getting issues resolved.

Mobile Service & Sales Representative at AT&T (2025-02 – 2026-06)

• Handled a high volume of customer calls and helped with billing, payments, wireless service, account questions, and product support.
• Maintained a 90–100% Voice of the Customer (VOC) score from the start of employment through June 2026.
• Explained wireless products, features, promotions, and service options and looked for opportunities to help customers find the right solution.
• Worked through technical and service problems, researched account issues, and helped customers get their concerns resolved.
• Used patience, active listening, and de-escalation skills when dealing with frustrated or upset customers.
• Worked in a fast-paced environment while keeping customer information accurate and following service and performance standards.

Owner / Head Trainer at LuckyPup Dog Training (2014-08 – Present)

• Started and ran a dog training business that generated more than $210K in revenue within two years.
• Worked directly with customers from the first inquiry through scheduling, service, follow-up, and ongoing customer relationships.
• Provided behavioral training services while maintaining a 95%+ client satisfaction rate.
• Handled marketing, customer acquisition, scheduling, customer service, and the day-to-day operation of the business.

Customer Service Representative at Digital Risk (Wells Fargo Project) (2020-08 – 2021-06)

• Helped mortgage customers affected by COVID-19 with forbearance and deferment requests.
• Handled difficult and emotional calls while staying patient, professional, and respectful.
• Explained financial hardship programs and helped customers understand their available options.
• Followed federal regulations and company procedures while accurately documenting customer interactions.

Personal Banker at JPMorgan Chase (2010 – 2011)

• Opened and managed customer accounts and helped customers choose banking products and services.
• Worked toward and exceeded sales goals by getting to know customers and understanding what they needed.
• Explained credit products and account services in a clear and easy-to-understand way.

Account Manager at Bank of America (2009 – 2010)

• Handled inbound and outbound calls to assist customers and discuss financial products and services.
• Built customer relationships while answering questions and helping customers work through account and credit issues.
• Identified opportunities for additional products and services while making sure customer questions were handled properly.

Credit Manager at Wells Fargo Financial (2007 – 2008)

• Handled auto and bank card loan applications and worked with customers on financial product needs.
• Licensed to sell homeowners insurance.
• Prospected for new business and closed sales while following company and compliance requirements.

High School Diploma – Magnolia High School