Alena Gough

Dynamic Sales Support Assistant with extensive experience in office management and customer engagement. Over 10 years of diverse success in optimizing sales processes, achieving top sales awards, and enhancing customer experiences across various industries. Demonstrated ability to streamline operations and implement effective marketing strategies, as evidenced by spearheading a franchise launch and increasing in-store credit transactions by over 300%.

Eager to contribute strong organizational skills and a customer-centered approach to enhance the team at WCPO.

Office Manager/ Managing Partner - Everdry of Louisville - Louisville

(2023-01 - 2024-01)

• Spearheaded the launch of a new franchise location.
• Established a robust marketing presence through various channels.
• Engineered print and digital graphics for marketing, employee engagement, and customer education.
• Streamlined payroll processes, onboarding, office staff training, and employee engagement initiatives.

Rental Sales Agent - Payless Car Rental - Erlanger

(2014-04 - 2016-04)

• Directed sales agent responsibilities including mentoring from the initial customer contact through to point of sale: Identified customer needs, presented relevant company solutions, and executed agreements.
• Optimized fleet and asset management through effective inventory control and quality assurance to enhance supply chain efficiency.
• Achieved numerous top sales awards, including recognition as the number 2 rental sales agent in the country in September 2014.

Social Media Campaign Manager - ReKindle Kindness - Remote

(2015-02 - 2016-02)

• Managed and published daily original content for a social media campaign focused on homeless outreach.
• Created and published original copy and graphics to support campaign goals.
• Orchestrated the brand's aesthetic while driving online engagement.

Assistant Manager - Buckle - Florence

(2013-02 - 2014-04)

• Led a team in commission-based designer denim sales, focusing on customer satisfaction and increasing sales revenue.
• Clinched top sales awards during four sales periods within the company district.
• Grew the in-store credit department by over 300%, significantly enhancing sales capability.
• Gained experience in alterations and sewing services to meet customer needs.
• Achieved recognition in fashion merchandising and earned accolades for best-in-class personal shopping.

Front Desk Coordinator - Sanctuary Dermaspa - Cincinnati

(2012-08 - 2013-02)

• Greeted and checked in guests, creating a welcoming experience.
• Managed scheduling and maintained weekly inventory for efficient operations.
• Oversaw upselling of treatment packages and skincare products to enhance customer service outcomes.

Licensed Practical Nurse - Topham's Tiny Tots Care Center - Orem

(2005-09 - 2006-01)

• Provided rehabilitative care to disabled pediatric patients in a long-term care facility specializing in MRDD (Mental Retardation and Developmental Disabilities).

Licensed Practical Nurse - Utah Valley Regional Medical Center - Provo

(2005-01 - 2006-01)

• Managed the physician's prescription phone line in a high-traffic, multi-physician outpatient psychiatry practice, ensuring timely communication.

Licensed Practical Nurse - Colonial Nursing and Rehabilitation Center - Weymouth

(2002-10 - 2003-10)

• Provided rehabilitative and tertiary care to a diverse patient population including sub-acute and geriatric cases.

Home Health Aid - Cerebral Palsy of Massachusetts - Braintree

(2000-07 - 2002-10)

• Assisted with activities of daily living, provided light housekeeping, and offered companionship to children with Autism Spectrum Disorder (ASD) and Cerebral Palsy.

Special elective - Mixed Media - Massachusetts College of Art (2002-09 - 2003-05)

Practical Nursing Program - Practical Nursing - Quincy College (2000-08 - 2002-06)

High Honors Diploma - College Prep - Wilmington High School (1996-08 - 2000-06)