Alessa Phillips

Results-driven and adaptable professional with experience in customer service, administrative support, data entry, and reception in remote and office settings. Skilled in records management, scheduling, client communication, and handling sensitive information with accuracy and professionalism. Recognized for strong organization, efficiency, and delivering quality support in fast-paced environments.

Healthcare Associate at McKesson (2025-12 – Present)

• Process healthcare-related data with accuracy and maintain compliance with industry standards and regulations
• Collaborate with internal teams to support patient services, claims processing, and order fulfillment
• Safeguard confidential patient and medical information in accordance with HIPAA guidelines
• Resolve customer and provider inquiries through remote communication channels

Customer Service Receptionist at Tri-City Animal Shelter (2025-06 – 2025-11)

• Greet customers and visitors, answer inbound calls, and provide front-desk support
• Enter data, scan documents, file records, and maintain accurate information systems
• Process and print documentation for shelter services with efficiency and accuracy

Personal Care Attendant at Girling (2024-09 – 2024-12)

• Delivered in-home care by assisting clients with personal hygiene and daily living needs
• Monitored patient condition, documented updates, and reported changes to healthcare staff
• Provided transportation, medication reminders, and household support

Receptionist (Temporary Assignment) at All Temps 1 Personnel (2024-11 – 2024-11)

• Managed inbound and outbound calls and welcomed customers professionally
• Scheduled appointments and supported hiring and onboarding applications
• Maintained filing, faxing, and office records

Crew Member at Braum's (2023-08 – 2024-07)

• Assisted customers in person and by phone while delivering efficient service
• Operated POS system, handled payments, and tracked inventory with RF scanner
• Trained new employees on daily procedures and customer service

Warehouse Inventory Associate at Amazon (2023-01 – 2023-08)

• Received, inspected, and stocked merchandise to maintain inventory accuracy
• Conducted cycle counts and prepared shipments for distribution
• Used RF scanners for quantity and quality control

Appointment Setter at Momentum Solar (2022-03 – 2023-05)

• Scheduled and confirmed appointments to support sales operations
• Conducted outbound calls and email outreach to generate leads
• Coordinated daily calendars and maintained scheduling accuracy

Associate of Arts – Brookhaven Community College (2024)

High School Diploma – L.G. Pinkston High School (2018)