Alessandra Martínez

I've been working in customer service and as a manager for about three years. During this time, I've learned all the duties and responsibilities of my position. I've also improved my English skills and taken several customer service and problem-solving courses. I consider myself a very responsible person who enjoys learning new things to grow professionally.

Hostess - Las Palomas Restaurant - Austin, TX

(2023-01 - 2023-12)

As a hostess, I was in charge of seating and greeting guests, managing reservations and the waiting list. I also possess skills in using the POS system (square) to reduce wait times and increase guest satisfaction.

Sweet Manger - McDonald's 11203 - Austin, TX

(2023-01 - 2026-04)

As a manager, I am responsible for training new employees on customer service standards and operational procedures. I resolve conflicts with employees and address disciplinary matters fairly. I conduct performance reviews and provide ongoing guidance and feedback to team members.

I develop and implement strategies to drive sales growth and achieve store goals. I analyze sales data and market trends to forecast future sales and identify areas for improvement. I manage inventory and stock levels by receiving and inspecting shipments and organizing products for proper rotation.

Hostess - El Alma - Austin, TX

(2026-03)

• Greet guests and manage seating in a fast-paced, high-volume Mexican restaurant
• Handle to-go orders and phone inquiries with accuracy and professionalism
• Maintain a clean, organized host stand and lobby to create strong first impressions
• Manage reservations, waitlists, and table rotation to optimize service flow and reduce wait times
• Coordinate clearly with servers, kitchen staff, and management to ensure smooth operations
• Excel at multitasking during peak hours, weekend rushes, and special events
• De-escalate guest concerns and resolve issues quickly to maintain positive dining experiences

High School - Preparatoria 24 UANL (2021-12)

Course - Leadership and team management - FRED (MCD)

Course - Basic English - English Elite Mty

Course - Excel - From basic to intermediate - Santander

Course - Marketing Automation Fundamentals - Santander