Alex Bergstresser

Operations Manager with experience building and scaling a mobile service business from startup to $1.5M+ in annual revenue. Skilled in leading field teams, building repeatable systems, improving scheduling and workflow, managing fleet/vendor operations, and using financial reporting to improve execution, accountability, and profitability.

Operations Manager at Rainbow Grooming Company (2021-01 – 2026-01)

• Co-founded and helped scale a mobile pet grooming company from one vehicle and $0 revenue to a $1.5M+ annual revenue operation with 5 mobile units and a 25-person team.
• Led day-to-day operations across field staff, schedulers, managers, maintenance, administrative support, and company counseling support.
• Built hiring, onboarding, and training systems, including Indeed recruiting, application review, interview guides, manager hiring procedures, role expectations, and training workflows; supported approximately 80% year-over-year grooming staff retention.
• Developed scheduling, routing, and client communication workflows, then hired and trained scheduling staff on best practices, scripts, routing standards, and daily execution.
• Managed fleet operations for 5 mobile units, including maintenance planning, repair coordination, vendor relationships, supplies, equipment readiness, and downtime resolution.
• Created budgeting, payroll, accounts payable, weekly financial scorecards, client retention reports, profitability tracking, pricing analysis, SOPs, policies, incident reporting, and performance management processes.

Co-Founder / Operations & Business Development at National Expert Witnesses, Inc. (2017-01 – 2019-01)

• Built core operations for an expert witness services business, including accounting and payroll systems, team/vendor coordination, reporting workflows, physician Independent Medical Examination (IME) report management, and content editing.

Office Administrator at PA Medical Experts (2014-01 – 2016-01)

• Managed day-to-day office operations, administrative workflows, hiring, staff training, office procedures, and internal coordination for a medical expert services business.

Associate Degree in Business Administration – Bucks County Community College