Alex Carter

IT Support Specialist with 6 years of experience supporting Windows computers, Microsoft 365, user accounts, hardware, software, and network connectivity. Experienced with desktop troubleshooting, equipment deployment, documentation, and end-user support.

IT Support Specialist - Pacific Technology Services - Irvine, CA

(2022-01)

• Provide technical support for Windows desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and user account issues.
• Create and maintain Active Directory user accounts and security groups.
• Support Microsoft 365, Outlook, Teams, and OneDrive.
• Install and configure computers, monitors, printers, and other equipment.
• Image and deploy computers for new employees.
• Document incidents and service requests in ServiceNow.
• Provide remote support to employees working from home.

Desktop Support Technician - West Coast Business Solutions - Anaheim, CA

(2019-06 - 2021-12)

• Provided desktop support for office employees.
• Diagnosed Windows, application, printer, and network problems.
• Installed software and replaced failed computer hardware.
• Set up workstations for new employees.
• Assisted users with password resets and account access.
• Maintained inventory records for computers and accessories.
• Escalated server and network issues when necessary.

Bachelor of Science - Information Technology - California State University, Fullerton (2019)