Server - Momotaro and Izakaya, Boka Restaurant Group - Chicago, IL
(2023-06)
Consistently delivering exceptional service and genuine hospitality at both Momotaro and Izakaya.
- Retaining and utilizing extensive Japanese food and menu knowledge to enhance guest experience through personalized recommendations and wine and sake pairings.
- Training new staff on service excellence and teamwork principles
- Communicating allergies and dietary restrictions with kitchen to ensure health, safety and satisfaction for all guests.
- Coordinated with event managers and the kitchen for private parties and a range of special events to facilitate smooth and successful experiences.
Shift Manager, Corporate Trainer (FOH), Bartender, Server - Blue Sushi Sake Grill - Chicago, IL
(2021-08 - 2023-07)
- Traveled with a corporate team to develop the training program for all servers and bartenders company wide. Helped lead the successful openings of four new locations
- Trained and mentored over 150 new staff members on service standards, menu knowledge and hospitality, contributed to their professional growth, teamwork and overall success at each location.
- Managed 20 FOH staff in a high-volume bar and dining area, consistently supported staff to deliver efficient and hospitable service by interacting with tables, running food and drinks, overseeing allergy tickets and resolving any escalated guest concerns.
- Ensured appropriate coverage during peak hours and made strategic cuts to minimize labor costs.
- Completed opening manager duties including a dining room and kitchen walkthrough, creating floor plans, answering phone calls and emails, conducting daily pre-shift meetings.
- Completed closing manager duties including nightly walkthrough, reconciled and closed cash banks, delivered payment to all tipped employees using Instant Financial, produced daily sales and labor reports, and wrote daily summaries using 7shifts.
Restaurant Bartender, Hostess and Server Assistant - Fresco - Madison, WI
(2021-05 - 2021-08)
Demonstrated superb organization and flexibility to enhance dining experiences.
- Greeted and seated diners with professionalism and exceptional customer service.
- Multitasked to prioritize orders, restock ingredients, and maintain cleanliness in a high-traffic environment.
- Prepared alcoholic and non-alcoholic beverages in accordance with recipe standards.
Head Overnight Camp Counselor - Camp Interlaken JCC - Eagle River, WI
(2016-05 - 2018-08)
Planned creative, comedic and engaging programming for 150+ campers on a daily basis
- Collaborated constantly in an erratic environment, utilized time-management skills to meet deadlines and follow through on short notice
- Faced spontaneous events involving camper wellness, prompting quick adaptation and level-headed decision making
