Alex Mitchell

Customer-focused professional with over 11 years of experience in retail and customer service, including 4+ years in assistant management. Known for clear communication, reliable follow-through, and resolving customer needs efficiently, even in high-volume, fast-paced environments. Seeking a customer service or operations support role where strong problem-solving, dependability, and people skills can contribute directly to team and organizational success.

Assistant Manager - See's Candies - Eugene, Oregon

(2015-11)

Promoted from Sales Associate to Assistant Manager in 2022

• Support daily store operations in a high-volume specialty retail environment, helping meet and exceed sales and performance goals
• Partner with the Shop Manager to lead, coach, and motivate team members to deliver outstanding customer service
• Assist in training and onboarding new hires, reinforcing company standards and fostering a positive team culture
• Lead shifts independently, ensuring smooth operations, appropriate staffing coverage, and adherence to company policies
• Drive sales through strong product knowledge, suggestive selling, and execution of promotions and merchandising standards
• Provide hands-on customer service, resolving concerns professionally and building strong customer relationships
• Support inventory management processes, including stock replenishment, cycle counts, and shrink reduction efforts
• Monitor daily sales performance and contribute to strategies that improve store results
• Assist with scheduling, labor management, and payroll support to align staffing with business needs
• Ensure compliance with cash handling procedures, safety standards, and company policies
• Play a key role in peak seasons and holiday operations, supporting staffing, merchandising, and high-volume sales execution

Leasing Professional - Greystar

(2017-07 - 2018-07)

• Managed leasing activities including tours, applications, and resident relations
• Delivered strong customer service to prospective and current residents
• Met leasing goals through effective sales and communication techniques
• Maintained accurate records and supported property operations

Sales Associate - Sleep Number

(2018-07 - 2019-03)

• Consulted with customers to recommend sleep solutions based on individual needs
• Consistently met or exceeded sales targets through relationship-based selling
• Demonstrated strong product knowledge and maintained showroom standards

High School Diploma - North Eugene High